Product Designer, Platform

About this role

You will join the Platform Design team, which provides essential support across many cross-cutting features and experiences that power Dialpad's AI-powered business communications suite. We’re looking for a Product Designer who’s excited to explore a variety of product challenges across the entire Dialpad ecosystem. You’ll collaborate closely with other designers, engineers, and product managers to craft intuitive, scalable experiences that help people connect and communicate better—powered by AI. This role is a great fit for someone who enjoys learning quickly, adapting to new problem spaces, and experimenting with AI tools as part of a growing design practice

This position reports to our Sr Manager - Product Design, and the opportunity is based in our London Office - UK, with Hybrid working

What You'll Do

• Design clear, scalable experiences in collaboration with others across the Dialpad platform.
• Participate in problem discovery and ideation, turning insights into clear user flows, prototypes, and design solutions.
• Collaborate closely with cross-functional partners to align on requirements and bring work from concept to implementation.
• Use AI tools to accelerate research, generate ideas, and explore design variations.
• Apply excellence in interaction and visual design, raising the bar for quality and usability across your work.
• Present your work clearly and incorporate feedback often.
• Support usability testing and research efforts to learn directly from users and continuously improve designs.

Skills You'll Bring

• Have 2–4 years of product design experience.
• Have a portfolio demonstrating strong visual design, interaction design, and UX design skills.
• Be curious and adaptable, comfortable exploring different types of projects and problem domains.
• Communicate clearly and thrive in collaborative, cross-functional settings.
• Enjoy learning from feedback and iterating quickly.
• Be comfortable using AI-assisted design tools for exploration, ideation, and research.
• Value inclusive, accessible, and human-centered design.

Extra-Special Candidates Will Have:

• Deep experience using AI tools for assisting their work.
• Familiarity with communications, collaboration, contact centre, or AI products.
• Demonstrate ability to work with front-end technologies and work with engineers to implement their work.
• Have experience in SaaS or platform design environments.

All applicants must provide a portfolio that showcases examples of their impact and ability to deliver work effectively and collaboratively. You’ll thrive here if you love solving real problems for real people and are energised by learning and improving every day

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.