Lead Incident Responder

Job Description

Members of the Security Incident Response Team (SIRT) are hands-on frontline SMEs with deep technical and operational expertise in information security domain and, work to create and maintain a safe and secure operating environment for the organization and its customers, and responds to any suspected security incidents.

As a Lead Incident Responder on SIRT, you will use and maintain the tools we use to detect and respond to emerging threats in efficient and scalable ways, respond to security incidents and as an Incident Commander drives them to resolution. This leader also collaborates directly and deeply with IT, R&D, Legal, and other stakeholder teams to develop and deploy preventative security measures for the Sprinklr organization.

Responsibilities

• Detect and respond to company-wide security incidents, coordinating cross-functional teams to mitigate and eradicate threats.
• Monitor and analyze emerging threats, vulnerabilities, and exploits.
• Methodically and comprehensively document all relevant details of any security investigation or incident
• Contribute to the development and implementation of scalable preventative security measures (detection, monitoring, exploitation)
• Incorporate current security trends, advisories, publications, and academic research.
• Communicate risks and mitigations across multiple audiences.
• Experience with operating system internals and hardening, web application and browser security, and monitoring and intrusion detection.
• Detect and independently respond to security incidents across an organization.
• Conduct proactive threat hunting based on threat intel.
• Perform forensic analysis of infected hosts independently.
• Analyze network traffic and identify attacker activity.
• Mentor other members of the Security Incident Response Team.
• Build and maintain scalable log ingestion and analytics platforms and tooling.
• Perform a Postmortem root cause analysis (RCA) and incident reviews.
• Work projects to completion across multiple teams, engineering, IT, development, communications, audit, legal.

Requirements

• A minimum of 5 years’ experience working with incident response.
• 3+ years of demonstrated experience in digital forensics, log analysis, and systems analysis.
• Demonstrated experience leading security incidents
• 3+ years working in AWS, GCP or, Azure cloud environments.
• 5+ years with strong knowledge of cloud computing technologies and concepts.
• Capability to build working relationships with key stakeholders.
• Demonstrated written and verbal communication skills especially in a fast, evolving, and technically complex scenarios
• Experience with operating system internals and hardening, web application and browser security, and monitoring and intrusion detection.

We focus on our mission

Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork and accountability.

We believe in our product

Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people

We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission:

We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product:

Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people:

At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy:

Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams:

Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

External Field

Welcome

We’re excited that you’re interested in joining Sprinklr!

Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.

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About Us

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.

Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.

Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form.

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