Lead Product Manager - Identity

Job Summary:

PayPal seeks an exceptional product leader for our Authentication Flows team. As the PM on the Authentication team, you will be responsible for optimizing the login user experience across all surfaces. We are creating a world where ‘payments’ and ‘identity’ are synonymous with PayPal. The Identity Platform is a suite of services and experiences, used by internal and external developers to authenticate customers to enable payments anytime, anywhere and anyway. The Identity Platform processes billions of requests each month and enables PayPal and its partners to rapidly innovate on new payment scenarios and enable new experiences. Therefore, the evolution of the Identity Platform is integral to PayPal’s long-term strategy.

We ensure our users have secure but easy access to their accounts and transactions regardless of the type of device, connectivity, geographic location or any other factor.

Job Description:

Essential Responsibilities:

• Inputs to product strategy with cross-functional stakeholders consistent with the shared vision for the product.
• Implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Controls for the customer experience and customer needs in product requirements and as an input to decision making.
• Monitors metrics that inform the success of products including usability studies, research and market analysis.
• Manages one or more workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Monitors product profitability measures, including budget.
• Participates in operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product leadership as needed.
• Partners with content developers, data scientists, product designers and user experience researchers.

Minimum Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Your day to day

In this role, you will:

• Have experience building high-growth B2C or consumer products.  Whilst deeply technical, authentication is a very human interaction, and you will have a feel for humanizing software experiences.

• Build a robust strategy, developed in partnership with other key product managers, on how we scale secure identity solutions across geographies, devices, and operating systems with the goal of delivering simple, consistent, and secure experiences for consumers and merchants.

• Have advanced problem-solving skills to build elegant solutions to thorny problems due to the complexity of the technical and regulatory environment in which our products are deployed.

• Be able to bring people around a shared vision and drive execution across teams by influence and inspiration.

What You Need to Bring

• Prior experience building Identity or Authentication products

• Familiarity with NIST 800-63, FTC and EU SCA/PSD2 guidelines on Authentication

• Direct prior experience in eCommerce, FinTech, and banking ecosystem a major plus

• Proven track record for building, launching, and maintaining high-scale, successful products

• Excellent organizational, communication, and interpersonal skills.

• Strong business and technical acumen. Can balance technical and business concerns when making product decisions.

• Strong problem-solving, conflict resolution, influencing and decision-making skills and high attention to detail.

• Ability to operate in ambiguity and a highly matrix organization to achieve outcomes

• Commitment to PayPal values of inclusion, innovation, collaboration and wellness

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com

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The US national annual pay range for this role is $152,500 to $262,350

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us

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For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

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Who We Are:

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to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com

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Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community

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We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.