Lead Product Manager - Payments

Job Summary:

What you need to know about the role

In this role, you will interact with enterprise merchants and sales/ accounts teams for use-case discovery and partner with the larger product teams and your engineering scrum team to build features collaboratively.

Meet our team

We are the card payment processing team in Braintree. We own the merchant experience from integration to settlement end-to-end, and influence the downstream experiences in post-processing, reporting, and disputes too.

Job Description:

Essential Responsibilities:

• Inputs to product strategy with cross-functional stakeholders consistent with the shared vision for the product.
• Implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Controls for the customer experience and customer needs in product requirements and as an input to decision making.
• Monitors metrics that inform the success of products including usability studies, research and market analysis.
• Manages one or more workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Monitors product profitability measures, including budget.
• Participates in operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product leadership as needed.
• Partners with content developers, data scientists, product designers and user experience researchers.

Minimum Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

• Prior experience of payments is mandatory for this role including card processing, 3DS, CIT/MIT framework, tokenization, and payment networks
• Experience working with external network partners to launch payment products in geographies, working with multiple cross-functional teams, including platform and legal, to roll out complex changes
• Hands-on experience to improve checkout flows and knowledge of other merchant-facing payment products for digital payments is preferred for a strong candidate
• Understanding of payment checkout SDK, PCI-DSS compliance, and no-code platforms
• Understanding or prior experience in payment approval rate analysis and transaction routing
• Strong in technology – REST API and client server model as you will own payment APIs and business analytics for approval rate analysis