Lead Professional Services Engineer, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Analytics PSE is responsible for planning, documenting, and deploying our software suite into hosted and on-premise environments. Additionally, the PSE has excellent troubleshooting abilities, can learn new concepts and technologies rapidly, is self-motivated, and possesses excellent communications skills; both written and verbal. A background in SQL administration and some level of software development and architecture is required – in addition to a strong working foundation in a myriad of fundamental technologies including server administration, IT infrastructure, networking, network security, cloud-based delivery, CI/CD concepts, and AI driven tools.

How will you make an impact?

• Networking principles & troubleshooting
• DNS / DHCP
• SSL certificate administration
• SSO/SAML configuration/troubleshooting.
• Understanding of network encryption protocols
• ODBC
• Elasticsearch
• RabbitMQ
• Strategy (MicroStrategy)
• Windows Server administration
• IIS administration
• NTFS / UNC security principles
• XML/CSS
• Scripting (PowerShell is preferred, but proficiency in another scripting language is acceptable)
• SQL Server Administration to include:
• User / Login provisioning and troubleshooting
• Creating maintenance jobs
• Database backup and restore
• Ability to write queries, updates, deletes, select statements, and utilize temp tables
• Ability to understand existing SQL scripts and diagnose issues
• SQL Profiler
• SQL: Activity Monitor
• SQL Resource Management
• Understand the difference between relational and dimensional databases
• ETL concepts
• Database maintenance tasks
• Authentication Methods

Have you got what it takes?

• Bachelor of Science in Computer Science, Information Technology, Information Systems, or similar.
• 5-10 years’ experience in enterprise system administration and technology / software development experience will be considered in lieu of a degree.
• Excellent analytical and troubleshooting skills required
• “Can Do” positive approach
• Solution oriented personality
• Excellent written and verbal communications skills
• Experience in customer-facing delivery
• Experience deploying enterprise class software that utilizes a variety of technologies is desirable
• Candidate needs to be self-motivated, able to work alone and with a team, and be able to think creatively.
• Flexible working schedule required
• Weekend work required, usually no more than 50% of the time
• Occasional travel may be required.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID:

Reporting into:

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.