Learning & Development Facilitator

6 Hours ago • 2-4 Years • Facility Management

Job Summary

Job Description

McDonald's is seeking a Learning & Development Facilitator for the US Market, based in their Mexico Global Business Services Office. This role serves as a strategic partner and advisor to learners and business partners. The facilitator will oversee the delivery and management of virtual training classes for restaurant employees and leaders within the US, ensuring they gain the necessary skills and knowledge. Responsibilities include facilitating virtual learning programs, conducting training that enhances performance, adapting sessions to participant needs, and staying updated on virtual facilitation best practices. The role also involves acting as a subject matter expert, partnering with L&D teams to ensure programs meet training needs, and conducting assessments to identify and address competency gaps.
Must have:
  • 2 to 4+ years of adult education/facilitation experience
  • 2+ years in customer service/hospitality
  • Strong communication and active listening skills
  • Proficient in group management
  • Ability to use digital tools for virtual facilitation
  • Fluent in Spanish and English (written and verbal)
Good to have:
  • BA/BS degree
  • QSR or restaurant industry experience
  • Consulting experience
  • Experience in ambiguous environments
  • Strong work ethic and self-starter
  • Positive attitude and willingness to learn
  • Valid US Visa

Job Details

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. 

Job Description

McDonald’s has an exciting opportunity for a Learning & Development Facilitator for the US Market based in our Mexico Global Business Services Office.  

This position acts as a strategic partner and advisor to our learners, business partners, and Owner/Operators. While you will facilitate best in class virtual learning programs for learners in a variety of roles, you will also act as the SME for all things training and learning. 

Purpose: 

  • You will oversee the delivery and management of virtual training classes for McOpCo and Franchisee employees within the US, ensuring that restaurant employees and leaders are equipped with the right skills and knowledge to succeed. 

Responsibilities:  

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to: 

Facilitates Learning:

  • Oversee and drive delivery of virtual learning programs and courses to achieve developmental objectives for L&D within the US 
  • Conduct virtual training that motivates, builds proficiencies, and improves individual's performance and contribution to restaurant results. 
  • Uses facilitation techniques to encourage active participation and collaboration during virtual training sessions. 
  • Adapt sessions in real-time based on participant needs and progress. 
  • Stay updated on best practices, tools and methods in virtual facilitation. 
  • Help to create measurable and relevant learning objectives that align with needs of L&D programming within the US 

Strategic Partner and Advisor:

  • Work in partnership with our People Solutions L&D Partners and market stakeholders to ensure L&D virtual programs are meeting the training needs of restaurant employees and brand standards. Review class assessments, surveys, and overall virtual program performance. ​ 
  • Work with leader to conduct assessments to identify virtual delivery competencies and gaps, utilizing feedback and performance metrics to refine programs 

Qualifications

  • The ideal candidate should live in the Mexico City area 
  • High School Diploma or equivalent 
  • 2 to 4+ years of adult education/facilitation experience 
  • 2+ years of experience working in a customer service and/or hospitality environment 
  • Strong communication and active listening skills 
  • Proficient in group management techniques and conflict resolution 
  • Ability to use digital tools for virtual facilitation 
  • Fluent in Spanish and English (written and verbal) ILR Level 4 
  • Valid and active Passport and US Visa are nice to have.

Preferred Qualifications: 

  • BA/BS degree preferred 
  • Operational expertise in QSR, restaurant industry and/or hospitality preferred 
  • Consulting experience a plus 
  • Experience working in an ambiguous, every changing environment 
  • Strong work ethic, business sense, and a self-starter 
  • Strong interpersonal, written, and verbal communication skills 
  • Positive attitude and willingness to learn 
  • Role will be hybrid, 2 days onsite & 3 days work from home

 

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