Majors Customer Success Manager (Spanish-Speaking), EMEA

3 Minutes ago • All levels • Customer Service

Job Summary

Job Description

As a Majors Customer Success Manager, you will guide our largest customers through their journey with Harvey, ensuring they adopt and derive maximum value from our technology. You will act as a trusted advisor, integrating Harvey into business processes, providing expert industry advice, and shaping the product roadmap. This role is critical in defining the future of work at elite law firms, Fortune 500 companies, and premier asset managers.
Must have:
  • Serve as primary contact for customers with a prescriptive and consultative approach.
  • Lead integration of Harvey into daily workflows for seamless adoption.
  • Proactively manage account health, addressing risks and driving retention.
  • Evangelize Harvey's power, enabling end users to adopt it daily.
  • Direct stakeholder engagement and facilitate executive engagement.
  • Relay customer insights to internal teams for product improvement.
  • Extensive background in strategic customer success or account management.
  • Native or business-level fluency in both Spanish and English.
  • Comfort conducting change management for large technology projects.
  • Excellent communication and strategic planning skills.
  • Capability of influencing stakeholders at every level.
  • Results-driven mindset and ability to prioritize tasks.
  • Strong commitment to be collaborative and proactive.
Perks:
  • Exceptional product market fit with top law firms and service providers.
  • Strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and OpenAI.
  • World-class team from DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, etc.
  • Direct partnerships with OpenAI to build generative AI.
  • 4x ARR growth in 2024.
  • Competitive compensation.

Job Details

Why Harvey

Harvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:

  • Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, including Paul Weiss, A&O Shearman, Ashurst, O'Melveny & Myers, PwC, KKR, and many others.
  • Strategic investors: Raised over $500 million from strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and OpenAI.
  • World-class team: Harvey is hiring the best talent from DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.
  • Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.
  • Performance: 4x ARR in 2024.
  • Competitive compensation.

Role Overview

As a Majors Customer Success Manager, you’ll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers. This position is pivotal in ensuring our customers not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes, providing expert industry advice and shaping Harvey’s product roadmap.

What You'll Do

  • Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.
  • Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.
  • Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention.
  • Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
  • Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations.
  • Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.

What You Have

  • Extensive background in strategic customer success or account management at Enterprise SaaS, legal (big law or in-house or in-house) or top tier management consulting firms.
  • Native or business-level fluency in both Spanish and English, with the executive presence to engage senior stakeholders in either language.
  • History and comfort conducting change management and wide-scale adoption for large technology projects.
  • Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level.
  • Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly.
  • A strong commitment to be collaborative and proactive with a team-first mentality.

Please find our UK applicant privacy notice here.

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing interview-help@harvey.ai.

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