The Manager of Custodial Services is responsible for planning and executing all custodial, facility maintenance, and employee management, overseeing building requirements for Sphere events. This role ensures a first-class facility operation, managing physical appearance, functionality, and operational standards. The Manager will interface with production and other building managers to provide high-level service, prioritize daily event needs, and maximize labor productivity, maintaining responsiveness to emergencies in a dynamic environment.
Good To Have:- Commitment to providing a high-quality service experience for both internal and external clients.
- Ability to compile and execute company and departmental standard operating procedures and plan, develop, and manage expenses to a budget.
- Ability to demonstrate success in managing multiple tasks while under tight deadlines and financial constraints.
- Excellent communication skills and experience managing a unionized workforce.
Must Have:- Maintain a first-class facility operation.
- Manage and care for all aspects of the physical facility.
- Oversee and ensure all tasks and duties are completed timely, safely, and in accordance with policies.
- Assign tasks fairly and evenly across the custodial workforce.
- Assign essential preventive maintenance projects with a proactive approach.
- Perform pre-shift briefing, completion of timesheets, checklists, inspection logs, and inventory logs.
- Establish policies and procedures for all custodial departments.
- Coordinate logistics with offsite storage facilities, including inventory, billing, pick-ups, and deliveries.
- Control supplies and materials, limiting overuse, waste, and theft.
- Manage custodial service budgets and maintain inventory for cleaning supplies; purchase equipment.
- Partner with People Practices team regarding hiring, training, performance management, and employee experience.
- Address disciplinary actions, provide necessary coaching and feedback.
- Direct custodial supervisors overseeing daily operation and task execution.
- Ensure cleanliness of bowl floor, seating, restrooms, lounges, DR suites, and hospitality suites.
- Supervise, train, and manage Supervisors, Leads, and Custodial staff.
- Maintain high responsiveness to emergencies in a fast-paced, time-sensitive environment.
- Develop event budgets for residencies, attractions, and corporate & sporting events.
- Act as a conduit for communications from pre-event and event Managers.
Perks:- Robust set of tools and resources to help employees understand their interests and purpose.
- Harness talents and obtain skills needed to reach the next step in careers.
- Growth and longevity for employees are top priorities.
- Equal Opportunity Employer.
- Provides equal employment opportunities to all employees and applicants.
- Considers requests for reasonable accommodations.