Manager III, Field Service Engineer (M3)

13 Minutes ago • All levels • $88,000 PA - $121,000 PA
Software Development & Engineering

Job Description

Applied Materials is a global leader in materials engineering solutions, enabling the production of advanced chips and displays. This role involves managing and directing customer engineers, maintaining customer relationships, and overseeing financial forecasts and system installations within a district. The position requires strong analytical, leadership, and interpersonal skills to drive innovative solutions and ensure cost efficiency.
Must Have:
  • Develop and maintain customer relationships at all levels.
  • Manage, coach, and direct customer engineers within the district.
  • Responsible for salary planning, career planning, and performance appraisals.
  • Initiate and provide necessary business reports.
  • Act as the primary interface with Product Divisions for technical support, training, spares, and reliability.
  • Monitor CSD Award and mentorship programs.
  • Execute escalation procedures effectively.
  • Conduct account planning with District Sales Engineer and provide system sales support plans.
  • Manage financial forecasts and cost efficiency for the district.
  • Oversee system installation, including planning, reporting, and execution.
  • Manage RMA procedures and track customer engineer hours accurately.
  • Work on issues requiring analysis of relevant factors.
  • Provide direction to employees according to established policies and management guidance.
  • Exercise judgment within defined procedures to determine appropriate action.
  • Gain cooperation of others and conduct presentations of technical information.
Perks:
  • Supportive work culture
  • Opportunities to learn, develop, and grow your career
  • Comprehensive benefits package
  • Bonus program
  • Stock award program
  • Compensation & Benefits
  • Wellness programs (EAP, meditation, family support, travel insurance)
  • Development & Training (career development, mentoring, technical/professional courses)
  • Applied Giving (employee donations matched by foundation)

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Job description

Job ID R2517491

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary:

$88,000.00 - $121,000.00

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels.

Performs regular customer visits.

Manages, coaches and directs all customer engineers in his/her district.

Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.

Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.

Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor.

Executes escalation procedure.

Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering.

Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.

Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.

Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking.

Functional Knowledge

  • Works on issues where analysis of situation or data requires review of relevant factors

Business Expertise

  • Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives

Leadership

  • Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees

Problem Solving

  • Exercises judgment within defined procedures and policies to determine appropriate action.

Impact

  • Erroneous decisions or failure to achieve results will cause delays in schedules.

Interpersonal Skills

  • Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

#LI

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 10% of the Time

Relocation Eligible: Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at AccommodationsProgram@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

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