Manager, Product Design - Service Design

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Job Description

We are looking for a Product Design Manager with a strong background in product design, an eye for pixel-perfect visual execution, and experience leading high-performing design teams. In this role, you will define and drive the design vision for our digital retail products, ensuring seamless, engaging, and accessible experiences for consumers. You will collaborate closely with product managers, engineers, and stakeholders to align design decisions with business goals while mentoring and guiding a team of designers to deliver high-quality work. While expertise in product design is the primary requirement, having experience in service design is a plus, as it can help shape end-to-end customer experiences holistically. This role requires a leader who can optimize design operations, lead research efforts, and leverage data insights to drive confident design decisions. A background in Product Management is a plus.

Key Responsibilities

• Lead the design strategy and execution for digital retail solutions across multiple automotive brands.
• Define and advocate for user-centered design principles, ensuring our solutions meet the needs of both customers and dealerships.
• Oversee the creation of high-fidelity UI designs, interaction models, and design system components, ensuring consistency and scalability.
• Collaborate with cross-functional teams—including engineering, product, and marketing—to translate business objectives into compelling design solutions.
• Conduct user research, usability testing, and competitive analysis to inform design decisions and validate concepts.
• Establish and maintain design best practices, ensuring high-quality output with a strong focus on accessibility, responsiveness, and performance.
• Mentor and coach a team of designers, fostering a culture of creativity, collaboration, and continuous learning.
• Stay current with industry trends, emerging technologies, and best practices in automotive digital retail to drive design innovation.

• Establish and improve design workflows and processes for efficiency.
• Define and track business + product metrics to measure design impact.
• Implement best practices for streamlined execution and collaboration.

• Build and nurture a high-performing design team.
• Define growth paths, review processes, and quality benchmarks.
• Provide mentorship and foster a culture of innovation and collaboration

• Ensure end-to-end delivery of projects with a structured design approach.
• Define the design process for each project to align with business goals.
• Collaborate closely with cross-functional teams (PMs, Engineers, Researchers) to ensure design success.
• Must have prior experience and proficiency in Jira or other project management tools for tracking, managing, and optimizing workflows effectively

Preferred Skills

• 9+ years of experience in product design, including 5+ years in a leadership role.
• Experience working on automotive digital retail solutions or other complex B2C platforms.
• Understanding of service design methodologies as a complementary skill.
• Knowledge of front-end development principles, accessibility standards, and responsive design best practices.
• Strong ability to balance strategic vision with hands-on execution, ensuring both high-level impact and pixel-perfect implementation.

Perks and Benefits

• Competitive compensation
• Generous stock options
• Medical Insurance coverage
• Work with some of the brightest minds from Silicon Valley’s most dominant and successful Companies

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. 

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