Manager, Product Research

ROLE PROFILE:

As part of our high-performing Client Insight & Engagement team, you’ll help us research, define and craft outstanding digital experiences across our growing Analytics product portfolio. Focused on customer desirability you'll be at the forefront of crafting innovative, seamless, and human-centred products that make a real difference for our clients, at scale.

ROLE SUMMARY:

We’re looking for an experienced Product Research lead to inform and evolve sophisticated product concepts into user-first experiences across multiple industry digital touchpoints and channels. You'll weave design and systems thinking, empathy, and innovation to every stage of the product process, ensuring our products not only meet user needs but exceed expectations.

This is more than a research role; it’s a chance to help define the future of how our clients engage with and experience high value financial solutions underpinned by new technologies in analytics, AI, cloud and data platforms.

• Plan and implement user research, develop personas and insight to inform product development decisions and relevance, driving stronger engagement and adoption.
• Lead the design and optimisation of end-to-end experiences across external digital channels in alignment with user needs, business goals, and regulatory frameworks
• Plan and deliver regular product validation pilots and programmes. Grow and manage our user community to inform our product roadmap through regular product evaluation.
• Inform the channel integration of new capability creating seamless and usable end to end user journeys and experiences.

WHAT YOU'LL BE DOING:

• Lead the end-to-end continuous improvement of Products across channels, touchpoints, and operational layers.
• Develop service blueprints, reinvent user journeys, and streamline process flows to unlock both user value and business performance.
• Design and facilitate ideation workshops, co-creation sessions, and design sprints that bring teams together to solve real problems and unlock new opportunities.
• Collaborate across teams, from research to tech to compliance, ensuring every voice is heard and integrated into the design process.
• Champion design thinking across the business and help embed it into our ways of working.
• Mentor junior researchers and guide multidisciplinary teams, supporting their growth while elevating design quality.

WHAT YOU'LL BRING:

• Strong product research and design expertise: research and synthesis skills, systems thinking, with the ability to simplify complex tech focused experiences for back-office processes and personas.
• Collaborative, strategic mindset: with excellent facilitation, communication, and stakeholder engagement skills, including working with international and distributed teams.
• Outcome oriented: A passion for designing experiences that are human-first, relevant and empower our customers to achieve high value outcomes.
• Leadership: Strong communicator, able to bring multiple teams and fields together under a common purpose, show good judgment, promote connectedness. Ability to define and drive process governance.
• Delivery focus: Attention to detail with the ability to prioritise effectively, proactively handle multiple projects under tight timescales, and ensure successful delivery to business outcomes.
• Domain knowledge: Demonstrated ability, including experience of managing teams. Experience working in financial services and with regulated, data-rich products is crucial. You bring a user-first approach, with knowledge of product design. Familiarity with agile delivery is a plus. A background in finance, quantitative analytics, or a related field is highly valued, as is hands-on exposure to established and emerging technologies like APIs, AI, machine learning, and cloud platforms. Experience applying AI in your process or outputs will set you apart.

WHAT YOU'LL GET IN RETURN:

Our people are the very core of our success. We curate our teams with great care to ensure a diversity of talent. Our teams are collaborative, curious and committed to crafting meaningful and valuable experiences for our clients balanced with business impact. We recognize that to attract and retain the best talent we need to be flexible, and we’re open to discussing work arrangements that work for you

• The opportunity to direct and influence customer experiences and products.
• Exposure to exciting projects and emerging innovation across product and service design.
• A collaborative and ambitious team that values creativity, experimentation, and user impact.
• Access to new technologies including AI and advanced analytics, with the freedom to explore new ideas and innovate ways of working.
• Training, mentorship, and development opportunities tailored to your growth.
• Flexible working arrangements and a culture that supports wellbeing and balance.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.