Manager/Senior Manager - Communications & Media Relations
Job Summary
Job Description
Zeta is seeking a seasoned communications professional to lead its external storytelling efforts, encompassing public relations, media engagement, analyst relations, and integrated campaign communications. This role is pivotal in brand building, amplifying thought leadership, and managing influencers. The successful candidate will collaborate with senior leadership, marketing, content, and product teams to enhance the company's market visibility, manage analyst and media interactions, and support key campaigns including executive communications, event platforms, and content-driven thought leadership initiatives. Responsibilities include defining and executing PR strategies, building media relationships, managing analyst relations, amplifying thought leadership content, leading event participation, and aligning internal and external messaging.
Must have:
- 10-12 years in PR or corporate communications
- Strong media and fintech relationships
- Proven analyst relations experience
- Translate technical concepts to media narratives
- Lead communications for events
- Strategic thinker with attention to detail
Good to have:
- MBA or Master's in Communications/Marketing
- Experience in SaaS, fintech, or enterprise tech
5 skills required
Job Details
About Zeta
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.
Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.
Zeta is actively working with the largest banks and fintechs in multiple global markets transforming customer experience for multi-million card portfolios.
Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $390 million at a $2.0 billion valuation from Softbank, Mastercard, and other investors.
About Zeta’s Products
Over the last decade, Zeta has built one of the most ambitious, comprehensive, and modern suite of banking tech products ever conceived globally. Solutions built using our products are helping to transform large global financial institutions and rapidly emerging card issuers alike.
Specifically, please see the following case study of PayZapp, a payments app built by Zeta for HDFC Bank, won a prestigious global award for innovation and how Sparrow financial launched one of the best card experiences for subprime card holders in the US powered by Zeta.
Our product suites comprise of:
Tachyon - Core Banking & Payments Processing
Neutrino - Digital Banking Experiences
Photon - Payment Gateway & PSP Suite
Saturn - Customer Servicing Suite
Electron - Commercial Payments (Cards, Expense Management, Employee Benefits, etc)
Luminos - Customer Engagement (Rewards & Loyalty, Notifications, etc)
Olympus - Private Portable Cloud for Banking
Zeus - Data & Analytics Suite
Specifically, please see the following case study of PayZapp, a payments app built by Zeta for HDFC Bank, won a prestigious global award for innovation and how Sparrow financial launched one of the best card experiences for subprime card holders in the US powered by Zeta.
About the Role
We are looking for a seasoned communications professional to lead Zeta’s external storytelling across public relations, media engagement, analyst relations, and integrated campaign communications. This is a high-impact role at the intersection of brand building, thought leadership amplification, and influencer management.
You will work closely with Zeta’s senior leadership, marketing, content, and product teams to elevate the company’s visibility in the market, orchestrate analyst and media engagements, and support high-impact campaigns including executive communications, event platforms, and content-driven thought leadership efforts.
Responsibilities
- KRAs - Where You Are Expected to Deliver
Public Relations & Media Engagement
- Define and execute the overall media and PR strategy to enhance Zeta’s brand visibility.
- Build strong relationships with key journalists, editors, bloggers, and media influencers in fintech, enterprise tech, and banking.
- Craft and distribute press releases, thought leadership pieces, media pitches, and executive quotes.
- Manage ongoing media interactions including interviews, briefings, and event PR coverage.
Analyst Relations
- Own and manage strategic relationships with key analyst firms
- Coordinate analyst briefings, report contributions, and award submissions.
- Position Zeta effectively in key research reports
Campaign & Thought Leadership Amplification
- Work closely with product marketing and content teams to amplify thought leadership content through earned and influencer channels.
- Drive media and analyst traction for research reports, whitepapers, blog themes, and strategic launches.
- Translate internal content into external campaign messaging and media narratives.
Event & Forum Management
- Lead Zeta’s presence at high-impact financial services & tech events, roundtables, and CXO summits.
- Manage content, spokesperson readiness, PR tie-ins, and brand visibility around events.
- Partner with internal teams and agencies for event operations and communications outcomes.
Internal Communications
- Align internal messaging with external narratives.
- Support leadership communications during key announcements and moments.
Activities - How You Are Expected to Deliver
- To achieve the responsibilities outlined in the earlier section, you will engage in a wide range of activities - described below:
- Craft compelling media and analyst-facing materials: press releases, media kits, pitch decks, Q&As, etc.
- Develop calendars for media touchpoints, campaign tie-ins, and event PR windows.
- Engage cross-functional teams across content, demand generation, product marketing, and executive offices.
- Track and report key performance indicators across media, analyst mentions, and campaign influence.
Assets - What You Are Expected to Deliver
- Press releases & media kits
- Analyst briefings and submissions
- Thought leadership-based pitch narratives
- Event speaker notes and PR scripts
- PR/campaign performance reports
- Executive media training and prep guides
- Awards and recognition submissions
Qualification
- MBA or Master’s degree in Communications, Marketing, Journalism, or related field preferred.
Skills, Attitude, and Competencies
- 10–12 years of experience in PR, media, or corporate communications roles (preferably in SaaS, fintech, or enterprise tech).
- Strong relationships with business, technology, and fintech media.
- Proven track record of managing analyst relations and securing placements in tier-1 industry reports.
- Ability to translate complex technical concepts into media-friendly narratives.
- Experience leading communications for events, roundtables, and executive forums.
- Hands-on, self-driven, and able to work with multiple stakeholders across functions.
- Exceptional writing, messaging, and narrative development skills.
- Strategic thinker with deep attention to detail.
- Adept at working in a fast-paced, high-growth environment.
Equal Opportunity
Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success
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