Manager, US Payroll Operations

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet-based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunities for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally.

Responsibilities:

The Manager, Payroll Operations will oversee the blended payroll Tax Operations and POET team in Chennai. The ideal candidate will have proven experience in building and managing a high performing team. This position will serve to assist in creating and ensuring success of OKRs. The Manager, Team Suite Operations will oversee a team that will manage client tax deposits, system corrections, and various banking and benefit functions.

• Educate, manage, train, coach and mentor a team of 8-12 payroll operations specialists 
• 4+ years of US based payroll tax experience
• 2+ years of experience owning a process or team project
• Monitor and audit workflow efficiency to identify trends and process improvement opportunities
• Regularly evaluate employee performance and ensure accountability.
• Drive team success of periodic Objective and Key Results (OKR)
• Provide subject matter expertise related to payroll operations and tax filing.
• Oversee Tax Operations process to ensure amended payroll tax returns are filed timely.
• Resolve transaction related inquiries for customers and support teams.
• Responsible for building, maintaining, and occasionally presenting data on key team performance indicators to stakeholders including senior leadership.
• Experience mentoring or being a peer leader
• Demonstrated strong communication, interpersonal and analytical skills including ability to work with all levels of Management
• Solution-oriented with proven ability to drive results
• Proficient in Microsoft Excel
• Ability to perform multiple tasks, in high paced and fluid environment, and effectively manage time
• A minimum of a bachelor's degree is required.
• This role follows a hybrid work model, requiring a minimum of two days per week in the office
• Shift timings from 2pm-11pm

Special Sauce* (Non-essential Skills/Nice to Haves)

• Experienced with MasterTax is a plus
• Payroll Service Provider Experience Preferred