Merchandising Lead
Job Summary
Job Description
- Provide member service by acknowledging needs and offering guidance.
- Assist members with purchasing decisions and locating merchandise.
- Resolve member issues and promote company products/services.
- Assist management in supervising associates, assigning duties, and providing feedback.
- Train associates on processes and procedures, ensuring policy compliance.
- Support Open Door Policy; participate in recruiting, hiring, and evaluating associates.
- Receive and stock supplies/merchandise, maintain sales floor.
- Utilize equipment, complete paperwork, and follow company procedures.
- Maintain facility safety by conducting sweeps and following hazardous material procedures.
- Correct and report unsafe situations to management.
- Ensure sales floor and merchandise presentation standards are met.
- Handle claims/returns, zone areas, stock, arrange, and organize merchandise.
- Set up, clean, and organize product displays; remove damaged goods.
- Sign and price merchandise; identify shrink/damages; secure fragile items.
- Monitor food/merchandise quality, ensuring rotation, code dating, and sanitation.
- Oversee picking and staging of club pick up orders.
- Develop and implement processes by collaborating with partners.
- Analyze information, monitor progress, and identify improvement opportunities.
- Promote compliance with company policies, ethics, and integrity.
- Lead and participate in teams, sharing resources and coordinating work.
- Provide advice, feedback, and support to achieve timelines and quality.
- Leading a team
- Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
- Health benefits (medical, vision, dental coverage)
- Financial benefits (401(k), stock purchase, company-paid life insurance)
- Paid time off (PTO, parental leave, family care leave, bereavement, jury duty, voting)
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U (company-paid education benefit program for full-time and part-time associates)
1 skill required
Job Details
Position Summary...
What you'll do...
Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding self-service technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the company's products and services.
Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the sales floor by utilizing equipment, merchandising, and completing paperwork, logs, and other required documentation according to company policies and procedures.
Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for forklift spotting and handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations to management.
Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns; zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; removing damaged goods; signing and pricing merchandise according to company policies and procedures; identifying shrink and damages; and securing fragile and high-shrink merchandise.
Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to company policies and procedures; merchandising area categories; and stocking, zoning, and cleaning all departments.
Oversees the picking and staging of club pick up orders throughout the day; and ensuring products are selected and staged according to company policy and procedures.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Must be 18 years of age or older.
6 months retail experience AND 6 months customer service experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leading a team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
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About The Company
Sixty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world’s biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we’re reinventing the shopping experience and our associates are at the heart of it. When you join our Walmart family of brands (Sam's Club, Bonobos, Moosejaw and many more!), you’ll play a crucial role in shaping the future of retail, improving millions of lives around the world.
We are ecstatic to have been named a Great Place to Work® Certified May 2023 – May 2024, Disability: IN 2023 Best Places to Work, and Fast Company 100 Best Workplaces for Innovators 2023.
This is that place where your passions meet purpose. Join our family and build a career you’re proud of.
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