Messaging Strategy & Operations Analyst, Deliverability
Job Summary
Job Description
The Deliverability Team at Attentive is looking for a Messaging Strategy & Operations Analyst. This role involves ensuring text messages reach end-users and customers receive maximum ROI from SMS marketing. Responsibilities include managing deliverability issues, handling third-party relationships, and collaborating with various teams to build tools and processes. This includes managing alerts, investigating issues with partners and internal teams, building reports, communicating with messaging partners, and working with engineering and product teams. The candidate should create content for the customers to educate them about industry best practices. The candidate should also ensure message reliably reach end users. The candidate must have data analysis skills and experience working with engineering teams. The candidate should be comfortable completing projects requiring individual initiative and flexibility. The standard base salary range for this position is $86,800 to $100,000 annually.
Must have:
- Data analysis skills and experience building internal workflows.
- Strong written and verbal communication skills at all levels.
- Experience troubleshooting issues with engineering teams.
- Comfortable with individual initiative and flexibility.
Good to have:
- Professional experience in SMS and/or Email Deliverability space.
- Bachelor's degree in Computer Science, or related field.
- 1 year of data analytics experience in an operationally focused role.
- 1 year of experience partnering with internal teams (Sales, Product, etc.)
Perks:
- Health and wellness benefits
- Equity
7 skills required
Job Details
Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.
With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.
Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!
About the Role
The Deliverability Team at Attentive is responsible for building the tools and processes that ensure our text messages reliably reach end-users and our customers receive the maximum ROI from their SMS marketing program. This includes handling day-to-day issues, managing 3rd party relationships with our messaging partners, and working cross functionally with Customer Success, Product, and Engineering to build tools and processes that improve message deliverability.
What You’ll Accomplish
- Ensure messages reliably reach end users by managing and creating bespoke alerts and monitors that proactively catch downstream message deliverability issues
- Identify, investigate, and resolve message deliverability issues with partners and internal teams by using internal data and partner-provided tools
- Build reports using Looker and Datadog that clearly depict overall trends in message deliverability and be able to present those findings to leadership on a regular cadence
- Communicate on a regular basis with messaging partners on all operations such as long-term strategic projects, daily support issues, and volume projections
- Work directly with Engineering and Product teams on building tools that enable best-in-class message deliverability by creating requirements and clearly communicating problem areas
- Partner with Sales, Customer Success, and Marketing teams to create content that educates customers on industry best practices and how to maximize message deliverability for our customers
Your Expertise
- Excellent data analysis skills and proven track record building internal workflows using Zapier, Looker, Datadog, Excel, Google Sheets, or similar tools
- Strong communication skills (written and verbal) - this includes being comfortable communicating at all levels: leadership, internal, and external
- Experience working directly with engineering teams to troubleshoot issues using log level information, querying databases, or similar
- Comfortable completing projects requiring individual initiative and flexibility in tight time frames with minimal supervision
- Professional experience in the SMS and/or Email Deliverability space is preferred
- Bachelor’s degree or U.S. equivalent in Computer Science, Technology Management, Information Management, Business Administration, or related field
- Must have 1 year of professional experience conducting data analytics within the technology industry in an operationally focused role
- 1 year of professional experience partnering with internal teams (including Sales & Finance, Product, or Engineering teams)
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The standard base salary range for this position is $86,800 to $100,000 annually.
- Equity is a substantial part of the total compensation package
- Our salary ranges are determined by role, level and location
#LI-AL1
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
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