Network Operations Engineer
Job Summary
Job Description
As a Network Operations Engineer, you will develop and maintain functional and secure networks and mentor a team of engineers to troubleshoot and optimize our networks. You will be responsible for 24x7 service operation, monitoring IT infrastructure, categorizing and qualifying alerts, troubleshooting, performing major incident management, and coordinating with the duty manager. You will also need to identify and respond to faults on client’s systems and networks, handle escalations, and maintain vigilance for major incidents.
Must have:
- 24x7 Service Operation with rotational shifts
- Monitoring of IT infrastructure (servers, storage, etc.)
- Proficient in monitoring tools
- Proficient in ticketing tools
- Good English communication skills
7 skills required
Job Details
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview
As a Network Operations Engineer to develop and maintain functional and secure networks. You will mentor a team of engineers to troubleshoot and optimize our networks for our users. In this role, you should have excellent problem-solving skills and thorough knowledge of network administration and architecture. If you’re also passionate about security and data protection, we’d like to meet you. Also, we can say that L1 Network Engineers' roles and responsibilities include the following.
Key Responsibilities.
- 24x7 Service Operation. Rotational shifts.
- Monitoring of IT infrastructure – Servers, Storage, Backup, Network (Switch, Router, Firewall), Security Devices such as IPS, IDS etc.
- Categorization and Qualification of alerts from monitoring platform and enagaging the respective teams
- Proficient in multiple monitoring tools preferable ScienceLogic , Zabbix, Manage Engine etc.
- Proficient in ticketing tool preferably in ServiceNow, Manage Engine , Ivanti etc.
- Able to perform initial trouble shooting on the ticket so as to resolve the simple issues quickly
- Able to perform Major Incident Management and participate in Bridge call
- Fair knowledge of Layer 1 / Layer 2 and Layer 3 technologies. (VLAN, STP, Routing protocol like OSPF, BGP, IP/MPLS, L3VPN, Carrier Ethernet, Transport Network (Ciena, SDH/ Native Packet Transport) and testing and monitoring.
- Eager to learn new age technologies (Routing and switching, BGP, MPLS, OSPF, VLAN, SDWAN, CC, Security)
- Close coordination with Duty Manager on ticket queue management and in instances of bulk receiving of tickets/ SR.
- Route incidents/ SRs/ Changes to right stakeholder for troubleshooting in case it is not solved and within SLA time.
- Fault handling and escalation (identifying and responding to faults on client’s systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
- Maintain high level of vigilance for any major incidents or widespread network or service impacting events.
What you will bring to the team:
- Excellent English communication skills
- A minimum of 2 /3 + years’ experience in a similar role
- Good at working under high pressure situation.
- Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
- Team Player
Zones offers a comprehensive Benefits package.
While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life.
While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life.
At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
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