NOC Analyst

About Us 

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Why We Do What We Do 

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. 

Position Overview

Key Responsibilities:

• Monitor network performance and ensure the availability of all network components.
• Respond to alerts and incidents in a timely manner to minimize downtime.
• Identify and resolve network issues, both proactively and reactively.
• Collaborate with other IT teams to troubleshoot and resolve complex problems.
• Document and track incidents, ensuring that they are resolved within established service level agreements (SLAs).
• Communicate effectively with end-users and stakeholders during incident resolution.
• Monitor network security systems to detect and respond to security incidents.
• Implement security measures to safeguard the network infrastructure.
• Manage and maintain network configurations.
• Implement changes and updates to network devices as needed.
• Identify opportunities for improving network performance and efficiency.
• Work on continuous improvement initiatives to enhance overall network reliability.
• Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting steps.
• Collaborate with other IT teams, vendors, and service providers to address network-related issues and implement changes.
• Participate in an on-call rotation to provide 24/7 support for network-related incidents.

Qualifications:

• 3-5 Yeas relevant experience in NOC
• Bachelor’s degree in information technology, Computer Science, or a related field.
• Relevant certifications such as Cisco Certified Network Associate (CCNA) or CompTIA Network+.
• Proven experience in network administration and troubleshooting.
• Knowledge of network protocols, security principles, and best practices.

Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Familiarity with network monitoring tools.