NOC Engineer

Job Description

1. Performance Monitoring

• Continuously monitor system health and performance using tools such as PagerDuty, InfluxDB, and Graylog.
• Respond promptly to alerts to ensure maximum uptime and service reliability for clients and partners.

2. First Line of Defence

• Act as the first point of contact for real-time troubleshooting of infrastructure and system issues.
• Collaborate with DevOps teams to identify root causes and address infrastructure-level gaps.

3. Collaboration

• Work closely with QA, Development, and Release teams to ensure seamless deployments and system updates.
• Support cross-functional coordination for daily builds and production pushes.

4. Software Deployment

• Deploy patches, hotfixes, and major software releases using tools like Jenkins.
• Maintain and enhance continuous integration (CI) and deployment (CD) pipelines to support scalable, stable environments.
• Leverage tools such as Git, Jenkins, and CI/CD practices to improve deployment speed and reliability.

5. Downtime Minimization

• Proactively monitor system performance and take corrective action to minimize or avoid service disruptions.
• Support high-availability strategies and ensure operational continuity.

6. Communication Management

• Ensure clear, timely communication across engineering, operations, and support teams.
• Document incident details and resolution steps for knowledge sharing and future reference.

7. Proactive Monitoring & Issue Resolution

• Conduct deep-dive monitoring and root cause analysis for recurring incidents.
• Ensure high system performance and support business SLAs.

Technical Skills & Requirements

• Basic to intermediate Linux skills for server-level troubleshooting.
• Experienced Required: 2-4 Years ; Exposure to cloud platforms such as AWS, Azure, and GCP (beyond basic compute services).
• Familiarity with infrastructure monitoring tools (InfluxDB, Graylog, PagerDuty).
• Experience with Jenkins, Git, and continuous deployment/integration practices.
• Understanding of Python for basic scripting and automation tasks.
• Working knowledge of Agile environments and release practices.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.