Job Description

• Define and own the product vision, roadmap, and strategy for voice solutions within the CcaaS portfolio.
• Analyze market trends, customer feedback, and competitive landscapes to identify opportunities for differentiation and innovation.
• Align product goals with the company’s strategic objectives and revenue targets. o Lead the end-to-end product lifecycle, from ideation to General Availability (GA).
• Collaborate with engineering teams to deliver scalable, reliable, and innovative voice solutions, including SIP trunking, WebRTC, Network, Solution Architecture for CCaaS and programmable voice APIs.
• Ensure compliance with global telecommunications regulations, such as GDPR, TCPA, and local telecom laws in target markets.
• Work closely with customers, partners, and internal stakeholders to understand use cases and pain points.
• Prioritize features that enhance user experience and create competitive advantages in enterprise and SMB markets.
• Drive adoption through education, training, and customer advocacy programs. o Act as the primary interface between product management, engineering, marketing, sales, and customer success teams.
• Define and communicate product requirements through detailed PRDs, user stories, and use cases.
• Ensure successful go-to-market strategies, including pricing, packaging, and messaging.
• Define KPIs and success metrics for voice solutions, tracking adoption, performance, and ROI.
• Continuously refine product features and roadmaps based on data-driven insights and feedback

What Makes You Qualified

• Bachelor’s degree in Computer Science, Telecommunications, Business Administration, or a related field; advanced degrees preferred.
• 5-8 years of experience in product management, with a strong focus on CcaaS, networking, or telecommunications.
• In-depth understanding of global telecommunications regulations and compliance frameworks.
• Experience designing and implementing billing models for communication services. • Proven ability to develop and execute successful product strategies and roadmaps for global markets.
• Proven expertise in voice technologies such as SIP, VoIP, WebRTC, and Conversational AI.
• Demonstrated ability to launch and scale enterprise-grade CPaaS voice products.
• Strong leadership and communication skills, with the ability to influence stakeholders at all levels.
• Technical proficiency in voice infrastructure and APIs.
• Analytical mindset with a focus on data-driven decision-making.
• Experience working with engineering, marketing, and sales teams to deliver impactful solutions.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.