MDDR Manager

MDDR Manager

Location: Hybrid – Morrisville, NC
Company: Varonis (Nasdaq: VRNS)

About Varonis

Varonis is a leader in data security, taking a unique approach to cybersecurity. Our cloud-native Data Security Platform continuously discovers and classifies critical data, removes exposures, and detects advanced threats using AI-powered automation.

Thousands of organizations worldwide trust Varonis to protect their data across SaaS, IaaS, and hybrid cloud environments. Our platform supports a wide range of security outcomes, including:

• Data Security Posture Management (DSPM)
• Data Classification
• Data Access Governance (DAG)
• Data Detection and Response (DDR)
• Data Loss Prevention (DLP)
• Insider Risk Management

Varonis protects data first—not last.

The Role

At Varonis, we believe protecting data is protecting people. As Director of Managed Data Detection and Response (MDR), you’ll lead the charge in defending our customers’ most sensitive assets from today’s most advanced threats.

You will take part in a global, 24x7 MDR team leading the hub in Raleigh, NC. Your teams are responsible for monitoring, triaging, investigating, and escalating incidents where data is at risk. You’ll oversee hiring, training, and development of MDR team leads and analysts, while ensuring operational excellence, SLA adherence, and customer satisfaction.

You’ll also play a strategic role in shaping the future of the MDR service—collaborating closely with engineering and product management to evolve our detection capabilities, automation, and service design.

What You Bring

• 7+ years of experience in cybersecurity leadership roles
• Proven success managing high-performing, customer-facing security teams
• Degree and/or certifications in cybersecurity
• Deep expertise in detection, investigation, and incident response
• Familiarity with tools such as EDR, AV, DLP, DSPM, PAM, IAM, IDS, and firewalls
• Strong analytical, problem-solving, and critical thinking skills
• Excellent communication and interpersonal skills
• Experience leading customer-facing incident response efforts
• Ability to represent Varonis with customers, prospects, and executive stakeholders
• Experience mentoring and developing technical leaders
• Strategic mindset with experience influencing product or service design
• Passion for automation, scalability, and continuous improvement

Your Responsibilities

Operational Leadership

• Serve as the technical and operational escalation point for investigations and incidents
• Drive operational maturity through scalable processes, tooling, and metrics
• Ensure 24x7 MDR operations meet or exceed SLA and quality standards
• Maintain deep knowledge of Varonis MDR capabilities and roadmap

Customer Engagement & Service Quality

• Act as a senior customer-facing representative during high-severity incidents
• Build trusted relationships with customers, acting as a strategic advisor
• Ensure clear communication, timely resolution, and high customer satisfaction
• Drive continuous improvement in service quality through feedback and analytics

Team Development

• Hire, train, and manage MDR team leads and analysts
• Conduct regular performance reviews and provide ongoing coaching
• Foster a culture of accountability, growth, and technical excellence
• Ensure the team is equipped with the skills and tools to succeed

Strategic Contribution

• Collaborate with engineering and product management to evolve MDR platform and detection capabilities
• Contribute to the design and refinement of detection systems, playbooks, and runbooks
• Represent MDR in executive briefings, showcasing metrics, achievements, and initiatives
• Identify opportunities to automate and scale MDR workflows using AI and analytics

Success in This Role Looks Like

• MDR SLAs consistently met or exceeded
• High customer satisfaction and retention
• Team engagement and retention trending positively
• New detection capabilities and service enhancements delivered quarterly
• Strong cross-functional collaboration with product and engineering