Job description

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible a Better Future.

What We Offer

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Business Environment

Applied Materials AGS (Applied Global Services) Business Unit is responsible for driving our business of equipment installation and warranty extended management, as well as business of maintenance support, refurbishment, upgrades, etc. Our AGS team collaborates with a lot of critical customers to predict & solve manufacturing challenges, and make equipment & factories more productive. This makes our AGS team become trusted business partners for our customers which results in revenues increase year over year globally.

What You’ll Do

This role will focus on high quality operation KPI delivery. This is accountable for supporting the FSO (Field Service Organization) in establishing and driving a strong cadence and alignment to enable the organization to successfully deliver its KPIs. The role will enable effective communication across the FSO teams as well as other internal local and HQ stakeholders to help drive organizational priorities and deliver the DOW.

Key Responsibilities

• Bridge HQ initiated changes with field team: representative of Applied Materials Taiwan to join HQ major projects (ex. CRM, QRAM, TKM, P&L), participate HQ design phase discussions and communicate field team to adopt changes timely. Continuously feedforward/feedback CIP ideas with HQ and field team, with successful change managements/program implementations
• SME of providing internal data and convert data into business/operation intelligence, provided FSO management and sales team with forecast revenue/GM%, market share, opportunity to grow service business.
• Coordinator of Taiwan FSO productivity improvements, facilitate region level productivity improvement discussions with aggressive target set, work with FSO managers to adopt productivity improvement BKM as well benchmarking practices across Taiwan sites.
• Good communication skill which help to discuss with HQ for CIP with valid business reason, also communicate with field team to understand the real intends and changes properly
• Strategic Program Management:
• Execute cross-functional programs that support FSO transformation, operational efficiency, and customer experience.
• Manage program risks, dependencies, and stakeholder expectations.
• Operational Excellence:
• Execute process improvements across field service delivery, logistics, and customer support.
• Drive standardization and best practices across accounts and teams.
• Change Management & Communication:
• Execute change communication plan, training, and stakeholder engagement
• Act as a liaison between field teams and corporate functions to ensure smooth adoption of new processes and tools.

Required Capabilities

• Quick learner: the ability to quickly make sense of and organize ambiguous situations
• Partner with stakeholders to achieve and accomplish
• Selfless and supportive approach to the role

Minimum Qualifications

• 5 years (above) knowledge of semiconductor customers and peer equipment companies. Experienced in customer service (ex. CE), or cross functions rotation experience (ex. order management, business operation, spares operation, finance, contract management or relevant) is preferred.
• Ability to act as an influencer: nurture relationships, build rapport and establish trust across multiple stakeholders
• Organized, structured approach to execution
• Strong tactical discipline; coordinate and respond quickly to requests
• Good communication (written and verbal), organization, and influence skills

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 25% of the Time

Relocation Eligible: Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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