On-Premise Deployment Engineer (2nd Shift)

Description

JOB DESCRIPTION

Position: On-Premise Deployment Engineer

Reports To: Manager, Specialized Support Operations

Department: Customer Support

Job Overview

The On-Premise Deployment Engineer position is a key position within Reveal Customer Support organization, responsible for customer support inquiries across the full suite of Reveal software. The Customer Support organization interacts daily with customers and key Reveal internal organizations, such as Customer Success, Infrastructure, Security and Product Development.

Support Engineers are “Tier Two” level, involved with advanced issue resolution. This position is focused on servicing customers using Reveal software On-Prem, in addition to advanced issue resolution they are also responsible for coordinating and maintaining Reveal software for all the On-prem installations.

Responsibilities & Duties

• Install and maintain Reveal software for On-prem customers
• Resolve on the fly potential issues that might come up during an On-prem software installation or upgrade
• Keep and maintain accurate software installation and upgrade notes
• Attend daily and weekly Customer Support calls and meetings
• Utilize Reveals Customer Support Help Desk infrastructure to aid and expertise to customer inquiries
• Utilize knowledge, skills, application expertise, log file and error message analysis, knowledgebase articles to answer questions and solve technical problems in a timely manner
• Provide mentorship and training to existing and new team members
• Assist in the development of installation packages and documentation
• Assist customers with running SQL scripts to aid in automation or functionality or the software
• Contribute to software documentation, guides, and knowledgebase articles
• Summarize customer requests for feature additions and enhancements and present to Product Development for prioritization.

Qualifications

• College degree in Computer Science or Information Systems
• Solid understanding of networking principles, network management protocols, network communication protocols and network security protocols, - Ethernet, IP/IPX, TCP, HTTP, FTP, SMTP, DNS
• Solid understanding of the Software Development Life Cycle, Planning, Requirements, Design, Build, Document, Test, Deploy, Maintain
• Solid knowledge of Linux OS and prior experience with Linux server deployment, configuration and maintenance
• Solid understanding and prior experience with Kubernetes and containerized applications
• Experience with deployment, administration, monitoring and maintaining Kubernetes and Docker environments
• Knowledge of MS SQL, architecture, table navigation, queries execution, user management, indexing
• Good knowledge of enterprise level storage solutions and technologies, clustering, replications, NFS, CIFS, RAID, disk types
• Good knowledge of server virtualization technologies
• Knowledge of the Cloud computing services – Infrastructure as a Service, Platforms as a Service, Software as a Service
• Support organization experience a plus
• Prior eDiscovery experience a big plus
• Excellent written and oral communication skills.
• Technical, logical thought process
• Ability to stick to deadlines
• Ability to prioritize and delegate
• Engaging personality and ability to engage others.
• Keen sense of attention to detail.
• Seeker of excellence with an unending pursuit of improvement.
• Unselfish team player.
• Passion for technology

Hiring Policy

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.

Reveal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reveal does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Reveal considers candidates with existing visas, but does not sponsor new visa applications.