Onboarding Specialist

Why should I Apply:

At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems – we fix problems at the source – source code, to be specific.

We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code.

You'll play a crucial role in ensuring customer success by guiding them through a seamless and effective onboarding process. By helping customers integrate SonarQube into their development workflows, you'll enable them to unlock its full value. You'll build trusted relationships by providing expert guidance and proactive support, and you will represent the customer’s needs and experiences to our internal teams, directly contributing to the ongoing improvement of our products and onboarding program.

On a daily basis, you will:

• Lead the customer onboarding journey: Guide new customers through a successful onboarding process for SonarQube, ensuring a smooth integration and adoption into their workflows. You'll assist with configuration and help them implement best practices using our defined onboarding plans.
• Collaborate and support: Partner closely with our sales and customer success teams to ensure seamless handoffs and alignment on customer goals. You'll also work with internal teams to refine and evolve our onboarding program, using insights gathered from customer interactions.
• Solve challenges and provide expertise: Identify customer pain points and adoption challenges, then create actionable plans to overcome them. You'll provide best practices and technical guidance to help customers get the most out of our solutions. For complex technical issues, you'll escalate them to our Onboarding Engineers or Support teams and ensure the customer receives a timely resolution.

The experience you will need:

• Customer-facing experience: At least 3 years of experience in a customer-facing role such as Customer Success, Technical Account Management, or Consulting, with a proven track record of building strong customer relationships.
• Technical knowledge: A solid understanding of software development practices, including CI/CD and other DevOps concepts. You should be able to quickly learn and explain technical concepts and have experience with cloud-based SaaS solutions.
• Problem-solving and communication: Exceptional problem-solving skills and a proactive, customer-first mindset. You'll need excellent communication skills to listen to customer needs, convey complex ideas clearly, and collaborate effectively with internal teams across the organization.
• Organizational skills: Strong organizational skills and attention to detail, with the ability to manage multiple projects at once.

Why you will love it here:

• Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness – and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice.
• We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550+ SonarSourcers from 33 different nationalities can relate!
• We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work (minimum three days a week in the office - Monday/Tuesday/Thursday).
• We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we're happy to help our team acquire them.

We prioritize Diversity, Equity, and Inclusion:

At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures.

We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date.

Please note that applications submitted through agencies or third-party recruiters will not be considered.