The Online Services Manager will be responsible for the smooth operation of online services teams, ensuring features are delivered on time and to specification.  This role involves close collaboration with developers, tech leads, and stakeholders to streamline workflows and optimize service delivery.  The manager will work with product management to enhance service offerings for game teams and internal departments. Responsibilities include resource management (staffing, budget, tools), maintenance and development of legacy and new services, fostering a culture of continuous improvement, and leading people management and project coordination efforts.  The ideal candidate is a strong people manager with experience in project management, particularly in a technical environment, and a passion for working with skilled developers to enhance the player experience.

Paradox Interactive is a leading, global publisher of deep, replayable games.We create intellectually challenging games, with long lifespans and a vibrant player communities. Our heart and soul lies in strategy and management games but we occasionally make calculated bets in other genres where we believe there is break-out potential.Our steadily-growing portfolio includes titles from established series like Crusader Kings, Cities: Skylines, Europa Universalis, Stellaris and Hearts of Iron. Millions of people from all over the world play our games every month, and participate in their continuous development through their purchases and insights they share with us.Paradox offices are located in Sweden, France, Netherlands, Finland and USA, and each houses creative staff, skilled in a wide variety of areas of expertise. No matter the specialization, each of us contributes to giving our players the best game experiences and value for their money and time.Everyone at Paradox is expected to know our players, why they love our games and have an awareness of how their work impacts them in the end. We foster highly-engaged communities, where we encourage our fans to share their sentiment, and empower our colleagues to turn that feedback into action that benefits both our business and fans.If that sounds good, and you share our vision, we’d love you to join us. Check out our career page: https://career.paradoxplaza.com/#jobs&nbsp;

Paradox Interactive


Online Services Manager

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 Are you a proactive leader who thrives in a fast-paced, tech-driven environment? Do you enjoy orchestrating teams, optimizing workflows, and ensuring smooth operations for services that power millions of players worldwide? If so, we’re looking for an Online Services Manager to join our team!In this role, you will be at the heart of our online ecosystem, driving innovation and efficiency across Mods, SDK, and Accounts teams. You’ll collaborate with talented developers, product managers, and stakeholders to deliver cutting-edge services that enhance the gaming experience. This is your chance to lead, shape, and innovate—ensuring our services not only run smoothly but also evolve to meet the needs of players and game teams alike.<h5>
Key Responsibilities: 
</h5><ul>
<li>Ensure the smooth operation of the Online Services teams and be responsible for delivering features according to committed timelines and specifications</li>
<li>Collaborate closely with developers, Tech Leads, and stakeholders to streamline workflows and ensure efficient service delivery.</li>
<li>Work alongside Online Services Product Management to enhance service offerings for Game Teams and internal departments such as Legal, Marketing, and more.</li>
<li>Manage resources, including staffing, budgets, and tools, to optimize team performance.</li>
<li>Oversee the maintenance and development of both legacy and new services, balancing innovation with long-term sustainability.</li>
<li>Foster a culture of continuous improvement, ensuring that our teams have the necessary context, tools, and support to succeed.</li>
<li>Lead people management and project coordination efforts, driving initiatives that have a direct impact on the business.</li>
</ul><h5>
What We’re Looking For: 
</h5><ul>
<li>A strong people manager who can support and develop teams effectively.</li>
<li>Experience in project management, especially in a technical environment.</li>
<li>A problem-solver who enjoys balancing feature development with long-term maintainability.</li>
<li>Passion for working with skilled developers to bring the best possible experience to our players.</li>
</ul>This role offers an exciting opportunity to make meaningful business decisions while collaborating with a talented team that is passionate about creating value for players. <h5>Practical Information:</h5>Scope: Full-time position. Location: In-office - Stockholm, Sweden. Reports to:&nbsp;Central Tech &amp; Services DirectorWe do not offer any relocation assistance for this position.<figure></figure>
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