Online Services Manager

6 Months ago • All levels
Product Management

Job Description

The Online Services Manager will be responsible for the smooth operation of online services teams, ensuring features are delivered on time and to specification. This role involves close collaboration with developers, tech leads, and stakeholders to streamline workflows and optimize service delivery. The manager will work with product management to enhance service offerings for game teams and internal departments. Responsibilities include resource management (staffing, budget, tools), maintenance and development of legacy and new services, fostering a culture of continuous improvement, and leading people management and project coordination efforts. The ideal candidate is a strong people manager with experience in project management, particularly in a technical environment, and a passion for working with skilled developers to enhance the player experience.
Must Have:
  • Strong people management skills
  • Project management experience (technical environment)
  • Problem-solving and balancing feature development with maintainability
  • Passion for collaborating with skilled developers
  • Ensuring smooth operation of online services teams
  • Meeting committed timelines and specifications

Add these skills to join the top 1% applicants for this job

innovation

Are you a proactive leader who thrives in a fast-paced, tech-driven environment? Do you enjoy orchestrating teams, optimizing workflows, and ensuring smooth operations for services that power millions of players worldwide? If so, we’re looking for an Online Services Manager to join our team!

In this role, you will be at the heart of our online ecosystem, driving innovation and efficiency across Mods, SDK, and Accounts teams. You’ll collaborate with talented developers, product managers, and stakeholders to deliver cutting-edge services that enhance the gaming experience.
This is your chance to lead, shape, and innovate—ensuring our services not only run smoothly but also evolve to meet the needs of players and game teams alike.

Key Responsibilities:
  • Ensure the smooth operation of the Online Services teams and be responsible for delivering features according to committed timelines and specifications
  • Collaborate closely with developers, Tech Leads, and stakeholders to streamline workflows and ensure efficient service delivery.
  • Work alongside Online Services Product Management to enhance service offerings for Game Teams and internal departments such as Legal, Marketing, and more.
  • Manage resources, including staffing, budgets, and tools, to optimize team performance.
  • Oversee the maintenance and development of both legacy and new services, balancing innovation with long-term sustainability.
  • Foster a culture of continuous improvement, ensuring that our teams have the necessary context, tools, and support to succeed.
  • Lead people management and project coordination efforts, driving initiatives that have a direct impact on the business.
What We’re Looking For:
  • A strong people manager who can support and develop teams effectively.
  • Experience in project management, especially in a technical environment.
  • A problem-solver who enjoys balancing feature development with long-term maintainability.
  • Passion for working with skilled developers to bring the best possible experience to our players.

This role offers an exciting opportunity to make meaningful business decisions while collaborating with a talented team that is passionate about creating value for players.

Practical Information:

Scope: Full-time position.
Location: In-office - Stockholm, Sweden.
Reports to: Central Tech & Services Director

We do not offer any relocation assistance for this position.

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