Onsite IT Support Engineer

About us

Pomelo Care is a multi-disciplinary team of clinicians, engineers and problem solvers who are passionate about improving care for moms and babies. We are transforming outcomes for pregnant people and babies with evidence-based pregnancy and newborn care at scale. Our technology-driven care platform enables us to engage patients early, conduct individualized risk assessments for poor pregnancy outcomes, and deliver coordinated, personalized virtual care throughout pregnancy, NICU stays, and the first postpartum year. We measure ourselves by reductions in preterm births, NICU admissions, c-sections and maternal mortality; we improve outcomes and reduce healthcare spend.

What you'll do

As an early hire on a growing IT team, you will have the chance to help shape a world-class IT program at a rapidly scaling, high-growth startup. Specifically you will,

• Create an intuitive and user-friendly technology environment for your fellow Pomelos!
• Provide onsite support in our NYC office at least twice a week (or as needed)
• Partner with fellow IT team members to document, improve and automate IT processes
• Define and meet support SLAs
• Implement security policies across Okta, Slack, Google Workspace and other third-party vendors to keep our patients' data safe.

What you bring

• 5+ years of experience in an IT support/operations role
• High-level customer service orientation with a focus on end-user experience
• Success both when working independently and within a team
• Comfortable working directly with executives and other senior members of leadership
• Experience supporting audio/video/telephony equipment in an office setting
• Experience managing office networking equipment and services including Wi-Fi access points, network switches and cabling
• Familiarity with office security configurations such as door access systems and security cameras
• Experience managing a physical hardware inventory
• Strong communication skills and ability to understand/empathize with users
• Experience administering Okta, Google Workspace, Slack, and Zoom
• Experience managing and supporting Macs and macOS
• Knowledge and experience with MDM tools
• Experience automating repetitive tasks

Bonus points if you have any of the following

• Experience at a healthcare startup
• Experience working with Kandji
• Experience with BetterCloud, Slack Workflows or Okta Workflows
• Experience with Spoke, Halp or Foqal
• Experience with device lifecycle management platforms like Firstbase, Hofy or Allwhere
• Experience working with security and compliance platforms such as Vanta or Drata

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged -- and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We also offer:

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. Given that this role is open to candidates of different skill levels, determining a salary range is challenging. A reasonable estimate of the current salary range is $85,000 to $100,000. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.

Potential Fraud Warning

Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information.

Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com.

If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at careers@pomelocare.com to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.