Federal Territory Of Kuala Lumpur, Malaysia (On-site)

Airline Technical Support Engineer

16 Minutes ago • 5 Years +

IT & Infrastructure

Job Description

This role is for an Airline Technical Support Engineer within a 24/7 global team, focusing on real-time support for client operating fleets. Key responsibilities include planning and monitoring aircraft maintenance, managing Aircraft on Ground (AOG) situations, liaising with OEMs and various operational departments, providing technical guidance, troubleshooting defects, and maintaining accurate maintenance records. The engineer will also be involved in sourcing components and managing vendor relations. The position requires a proactive individual with strong problem-solving skills and a focus on client satisfaction, ensuring aircraft reliability and compliance with airworthiness regulations.

Good To Have:

Prior working experience with Boeing and/or Airbus aircraft families is advantageous.

Must Have:

Plan, monitor, and control real-time aircraft maintenance activities.
Manage Aircraft on Ground (AOG) situations and expedite repairs.
Liaise with OEM on technical issues.
Act as a point of contact between maintenance, flight crews, CAMO, MRO/Part-145, Flight Ops, Logistics.
Provide technical guidance to maintenance personnel, flight crews, and ground personnel.
Troubleshoot and address aircraft technical defects.
Control and track defects using maintenance management software.
Collaborate with maintenance teams to develop solutions for recurring problems.
Maintain accurate records of aircraft maintenance activities.
Source components from approved vendors; manage RFQs, POs, and shipping information.
Minimum 5 years of experience in technical roles within Airline's Technical Services, MCC, MRO or component supplier.
Possession of a relevant Engineering Degree or EASA/A&P maintenance license.
Familiarity with global civil aviation regulations and requirements (EASA/FAA).
Proactive attitude and able to take initiative to address technical challenges.
Demonstrated ability to work independently, handle multiple concurrent projects in a cross-functional setting.
Skill in simplifying complex processes and working under pressure.
Strong focus on client satisfaction and delivering exceptional service.
Flexibility in scheduling, ability to work shifts and weekends as required.
Availability to respond on short notice.

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About This Role

Are you looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? You want to join a world-class company and industry leader with projects to which you would be proud to contribute? Come share your passion with us.

By joining our 24/7 Technical Support team, you will become part of a dedicated global team focused on supporting our clients operating fleet, ensuring aircraft reliability and availability, while also remaining compliant with applicable airworthiness regulations. Are you ready to:

Plan, monitor and control maintenance activities of aircraft under CAE Management in real-time.
Manage Aircraft on Ground (AOG) situations and expedite repairs.
Liaise with OEM on technical issues.
Act as a point of contact between maintenance and flight crews, CAMO, MRO/Part-145, Flight Ops, Logistics, ensuring effective communication between the parts.
Provides technical guidance to maintenance personnel, flight crews and ground personnel, and is available for consultation and decisions on technical operational and procedural matters.
Troubleshoot and address aircraft technical defects.
Control and track defects using the maintenance management software, liaising with the client and MRO providers for defect rectification.
Collaborate with maintenance teams to develop solutions for recurring problems.
Maintain accurate records of aircraft maintenance activities.
Source components from approved vendors in support of the operating fleets.
Liaise with vendors and manage RFQ’s, PO’s, and shipping information.

Our ideal candidate has:

Minimum 5 years of experience in technical roles within Airline's Technical Services, MCC, MRO or component supplier.
Possession of a relevant Engineering Degree or EASA/A&P maintenance license.
Familiarity with global civil aviation regulations and requirements (EASA/FAA).
A proactive attitude and able to take the initiative to address technical challenges.
Demonstrated ability to work independently, handle multiple concurrent projects and initiatives in a cross-functional setting.
Skill in simplifying complex processes and work under pressure.
Strong focus on client satisfaction and delivering exceptional service.
Flexibility in scheduling, ability to work shifts and weekends as required.
Availability to respond on short notice.

Preferred Qualifications & Skills

Prior working experience with Boeing and/or Airbus aircraft families is advantageous.

Shift Pattern

Morning (07-15) or Afternoon (15-23) shifts with on-call weekends (1 out of 3).
International travel 15%

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Position Type Temporary (Fixed Term)

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com

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Welcome to CAE! As a global leader in Civil Aviation and Defense & Security across 40 countries, we advance together as One CAE, fueled by thousands of passionate individuals operating in a culture where everyone can thrive. We hold ourselves accountable for building an inclusive community at every level, and our comprehensive benefits support you professionally and personally.

Together, we are All For shaping a future where safety, sustainability, and inclusivity lead the way. Join us and be part of something bigger—where your impact reaches beyond CAE and helps shape the world of tomorrow.