Director IT, Endpoint Configuration Management

Position Summary

Seeking a strategic and hands-on IT leader to oversee the full lifecycle of endpoint management across the enterprise in the North America region. This “Endpoints Service Owner” role encompasses responsibility for all user devices, conference room technologies, PC fleet lifecycle, and configuration management via SCCM. The ideal candidate combines technical expertise with strong leadership, communication, and collaboration skills to deliver exceptional user experiences and operational excellence.

Essential Functions

Endpoint & Device Management

• Lead strategy and operations for all IT endpoints including desktops, laptops, mobile devices, printers and peripherals.
• Ensure secure, compliant, and efficient device provisioning, patching, and retirement.
• Drive adoption of modern device management practices and automation.
• Apply project management and change management

Conference Room Technology

• Oversee AV and collaboration technology across all meeting spaces.
• Ensure consistent, high-quality user experiences in hybrid and in-person environments.
• Collaborate with Workplace Services and Facilities to align technology with business needs.

PC Fleet Lifecycle

• Manage forecasting, procurement, imaging, deployment, support, and disposal of PC assets.
• Optimize refresh cycles and total cost of ownership.
• Maintain accurate asset inventories and lifecycle reporting.
• Supplier Management - managing the supplier relationship and quality.

Configuration Management (SCCM)

• Own enterprise-wide configuration management strategy using SCCM.
• Lead software deployment, patch management, and compliance reporting.
• Maintain SCCM infrastructure and develop automation scripts for efficiency.

Strategic Leadership

• Set a clear vision for endpoint and configuration management aligned with business goals.
• Anticipate future needs and drive innovation in device and collaboration technologies.
• Defines and implements the ISMP (Information Systems Master Plan) for items related to the End points service.
• Responsible for the Multi-Year Budget (MYB) for the End points Service. Align and maintain the budget with the targets provided, as well asreport on actual and forecast expenses.

Team Development

• Build, mentor, and inspire a high-performing team of IT professionals.
• Foster a culture of accountability, continuous learning, and service excellence.

Cross-Functional Collaboration

• Partner well with Global End points Tribe
• Collaborative with Cybersecurity, Infrastructure, Service Desk, and Application teams.
• Communicate effectively with stakeholders at all levels, translating technical concepts into business value.

Customer-Centric Mindset

• Champion user experience and satisfaction across all endpoint and collaboration touchpoints.
• Actively seek feedback and drive improvements based on user needs.

Problem Solving & Adaptability

• Navigate complex challenges with a calm, analytical approach.
• Adapt quickly to changing technologies and business priorities.

Minimum Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 10+ years of experience in IT operations, with 5+ years in endpoint and configuration management leadership.
• Expertise in SCCM, Intune, and modern device management platforms.
• Strong understanding of AV technologies and collaboration tools (e.g., Teams, Cisco, Conference room cameras).
• Proven success in managing large-scale PC fleets and lifecycle programs.
• Working knowledge of ITIL configuration management and IT change management practices (e.g., CAB, change requests, etc.)

Preferred Qualifications

• Experience in global enterprise environments.
• ITIL certification or equivalent process knowledge.
• Agile practice and ways of working
• Lean tools and practices
• Familiarity with automation tools and scripting (e.g., PowerShell).
• Strong analytical, reporting, and project management capabilities.

Physical Demands

• Ability to lift up to 15 lbs when working with PCs or conference room equipment
• Ability to travel within the NORAM region 2-3 times per year
• Ability to work at a Thales office location regularly with dependable transportation

The reference Total Target Compensation(TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

Total Target Cash (TTC) 159,589.55 - 255,834.05 CAD Annual

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point)

Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, travel insurance, Employee Assistance Plan and Well-Being program.
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
• Employee Discounts on insurance (home, and auto).

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access including eligibility to the Canadian Controlled Goods Program and able to obtain a Canadian NATO Secret clearance.