Service Delivery Planning Team Manager

The Service Delivery Planning Team Manager manages and aligns Coastal Scheduling teams for Thales ISSC programs in Halifax, Nova Scotia. This role involves building and managing maintenance and Work Period Schedules for vessels, ensuring compliance with program-specific maintenance, and providing accurate reports. The manager also ensures the coastal scheduling team is trained and understands the scope of all applicable Coastal ISSC Programs, including the preparation, monitoring, and maintenance of in-year work period scope and schedules.

Must Have

• Manage and align Coastal Scheduling teams for Thales ISSC programs.
• Build and manage maintenance and Work Period Schedules for vessels.
• Ensure coastal scheduling team is trained and understands ISSC Programs.
• Prepare, monitor, and maintain in-year work period scope and schedules.
• Provide accurate and timely reports.
• Liaise with key stakeholders to develop valid and accurate bid and project maintenance packages.
• Ensure data transfer and coordination between various program management software systems.
• Assist Coastal Operations Managers through resource levelling and scheduling techniques.
• Liaise with internal and external stakeholders for process integration within Maintenance Management Systems.
• Coordinate internal EAC review meetings and update EAC and LFR projections in Primavera P6.
• Extract and assign generic codes from P6 to new hires and existing personnel.
• Maintain Service Delivery Fleet Activities in P6.
• Comply with all relevant HS&E legislative requirements, policies, procedures and framework.
• Competent use of Scheduling Tools (Primavera P6 & MS Project).
• Project planning knowledge essential.
• Demonstrated analytical skills.
• Prior experience in ship building, repair, or maintenance industry.
• High level of computing skills particularly with MS Office and Power BI.
• Excellent communications skills including the ability to prepare and present reports.
• Strong interpersonal skills including the ability to promote cooperation.
• Management of a multi discipline team.
• Experience in leading a team through Change Management Process.
• College Graduate with trade experience or Post graduate qualifications in Business, Project Management, or Engineering.
• Eligible or able to obtain authorization for Canadian Export Control List and/or US Export Administration Regulations (EAR).
• Able to obtain a Canadian NATO Secret clearance.

Good to Have

• 7+ Years of experience scheduling projects.
• Experience with DRMIS.

Perks & Benefits

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
• Employee Discounts on home, auto, and gym membership.
• Diversity and inclusivity in the workplace.
• Accommodation in the interview process.

Position Summary

We are searching for a Service Delivery Planning Team Manager for a current vacancy on our team.

The Service Delivery Planning Team Manager is responsible for managing and aligning the Coastal Scheduling teams for the Thales ISSC programs. The Teams are responsible for building and managing the maintenance and Work Period Schedules for vessels homeported on their respective coast. The Planning Team Manager is accountable to deliver Schedules and Shared Processes as much as possible within each Program’s specific Maintenance Program. The Planning Team Manager also ensures the coastal scheduling team is trained and understands the scope of all applicable Coastal ISSC Programs, including but not limited to, the preparation, monitoring and maintaining the in-year work period scope and schedules, providing accurate and timely reports as required.

Regulatory Compliance Requirement

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List and/or the US the Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access.

Key Areas of Responsibility

Reporting to the Service Delivery Manager, the Planning Team Manager is responsible for the processes and procedures of Coastal ISSC Planning functions. The preparation and upkeep of Work Period packages and schedules is performed in conjunction with the various stakeholders (i.e. Ship Maintenance Leads, Maintenance Coordinators, Team Leaders, DND Fleet Maintenance Facilities (FMF), and Sub-Contractors) as required. The work packages identify and validate that all required maintenance routines are included for execution during designated work periods. The schedules identify the program critical paths in conjunction with sub-Contractor or Technical Support Network (TSN) schedules and end customer operational timelines to manage the work period timelines.

• Liaise with key stakeholders to develop valid and accurate bid and project maintenance packages;
• Ensure data transfer, data coordination between various program management software systems to ensure capture of accurate performance data;
• Assist the Coastal Operations Managers through resource levelling and other appropriate scheduling techniques to identify suitable project execution strategies to reduce execution costs and improve schedule performance;
• Liaise with various internal and external stakeholders for integration of processes within various Maintenance Management Systems;
• Coordinate internal EAC review meetings with coastal team members and update EAC and LFR projections in Primavera P6;
• Extract and assign generic codes from P6 to new hires and existing personnel as required;
• Maintain Service Delivery Fleet Activities in P6, activating/closing timecodes as appropriate, ensuring correct personnel are identified on the active lines and updating activity dates based on the latest Fleet schedules;
• Other tasking’s as required.

Health, Safety & Environment:

• Comply with and ensure compliance of others to all relevant HS&E legislative requirements, policies, procedures and framework with the intent of preventing or minimizing accidental exposures to self, colleagues, visitors and/or the environment.
• Promote Thales’s Health, Safety and Environmental programs by demonstrating HS&E Leadership in a professional and supportive manner

Minimum Requirements

• Competent use of Scheduling Tools (Primavera P6 & MS Project);
• Project planning knowledge essential;
• Demonstrated analytical skills;
• Prior experience in ship building, repair, or maintenance industry;
• A high level of computing skills particularly with MS Office and Power BI;
• Excellent communications skills including the ability to prepare and present reports to a range of audiences;
• Strong interpersonal skills including the ability to promote cooperation at all levels;
• Management of a multi discipline team; and
• Experience in leading a team through Change Management Process.
• College Graduate with trade experience or;
• Post graduate qualifications or trainings in the disciplines of Business, Project Management, or Engineering

Preferred Qualifications

• 7 + Years of experience scheduling projects highly advantageous.
• Experience with DRMIS an asset.

Physical Demands

• Predominantly office based, but will also be required to work onboard Naval Vessels, or remotely (including from home).

Special Position Requirements

• 40 hours per week
• Occasional domestic travel may be required which will include access to government facilities and assets, including naval vessels.

The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between Total Target Cash (TTC) $106,000 – $130,000 -$154,000 CAD Annual.

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

We use artificial intelligence–enabled tools as part of our recruitment process to support activities such as candidate discovery, résumé matching, and interview scheduling. These tools may help screen and assess applications and recommend potential matches based on the requirements within the job description. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters. Artificial intelligence does not make hiring decisions on our behalf.

Why Join Us?

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Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
• Employee Discounts on home, auto, and gym membership.

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access including eligibility to the Canadian Controlled Goods Program and able to obtain a Canadian NATO Secret clearance.