Customer Service Intern

As a Customer Service Intern at Motorola Solutions in Krakow, Poland, you will manage incoming inquiries regarding products and services via phone, chat, and email, focusing on product information and marketing leads. You will triage cases, collaborate with internal teams, and utilize applications like Salesforce and Oracle. Responsibilities include resolving customer complaints, understanding the product portfolio, monitoring and qualifying marketing leads, ensuring data capture, and acting as a customer-facing ambassador for the company.

Must Have

• Manage incoming inquiries regarding Motorola Solutions products and services through various channels
• Triage cases and collaborate with various internal stakeholders
• Utilize essential applications for customer management and operations, such as Salesforce, Oracle, and PureCloud
• Identify, research, and resolve customer complaints or product questions using the internal knowledge base
• Develop a comprehensive understanding of the entire Motorola Solutions’ product portfolio and solutions
• Monitor incoming leads from web forms, whitepaper downloads, webinars, marketing campaigns
• Respond to leads within defined SLAs
• Conduct initial discovery to determine lead "fit" by Outbound Call/Email based on internal criteria
• Ensure all marketing attribution data is correctly captured
• Work closely with the Marketing team to stay updated on current promotions, product launches, and brand messaging
• Act as a customer-facing ambassador for Motorola Solutions
• Proficiency in both written and spoken English
• Demonstrated critical thinking abilities and a strong focus on problem-solving
• Exceptional communication skills, encompassing both verbal and written forms, including active listening and the capacity to influence
• Maintenance of a composed and confident demeanor, with the ability to perform effectively under pressure, both independently and collaboratively within a team
• A high degree of self-motivation and a strong commitment to achieving success
• Meticulous attention to detail, a proactive approach, and a capacity for innovative, unconventional thinking

Good to Have

• Proficiency in Italian

Perks & Benefits

• Flexible working hours
• Hybrid mode
• Comfortable working conditions (high class offices, parking space)
• Competitive salary package
• Strong team-oriented culture
• Contract of employment
• Private medical & dental coverage
• Life insurance
• Multisport or MyBenefit vouchers
• 1000 PLN for spectacles
• Employee Pension Plan (PPE)
• Trainings and broad development opportunities
• Volleyball field and grill place next to the office
• Lots of sport activities such as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.
• Access to wellness facilities and integration events
• Motorola Solutions is supporting CSR activities and encourages employees to participate

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Customer Care team serves as a centralized point of contact for Motorola Solutions. This team provides multilingual support via call, chat, and email to prospects, customers, and partners in English, German, French, Italian, Spanish, Polish, and Ukrainian.

Customer Care is an integral component of the Centralized Managed & Support Operations (CMSO), collaborating closely with Technical Support, Repair, Marketing, and Channel Sales & Operations.

Job Description

As a Customer Service Intern in the General Inquiries and Marketing Leads team, your responsibilities will include:

• Managing incoming inquiries regarding Motorola Solutions products and services through various channels, including telephone calls, live chats, and emails (case management), from end-users, customers, and partners. The primary focus areas are product information and marketing inquiries.
• Triaging cases and collaborating with various internal stakeholders.
• Utilizing essential applications for customer management and operations, such as Salesforce, Oracle, and PureCloud.
• Identifying, researching, and resolving customer complaints or product questions using the internal knowledge base.
• Developing a comprehensive understanding of the entire Motorola Solutions’ product portfolio and solutions.
• Monitoring incoming leads from web forms, whitepaper downloads, webinars, marketing campaigns, and responding within defined SLAs.
• Conducting initial discovery to determine lead "fit" by Outbound Call/Email based on internal criteria.
• Ensuring all marketing attribution data is correctly captured so the marketing team can track it.
• Working closely with the Marketing team to stay updated on current promotions, product launches, and brand messaging.
• Acting as a customer-facing ambassador for Motorola Solutions. Communicate and conduct oneself in a professional manner to facilitate customer requests as seamlessly and efficiently as possible.

Basic Requirements

• Proficiency in both written and spoken English is required (Italian would be beneficial).
• Demonstrated critical thinking abilities and a strong focus on problem-solving.
• Exceptional communication skills, encompassing both verbal and written forms, including active listening and the capacity to influence.
• Maintenance of a composed and confident demeanor, with the ability to perform effectively under pressure, both independently and collaboratively within a team.
• A high degree of self-motivation and a strong commitment to achieving success.
• Meticulous attention to detail, a proactive approach, and a capacity for innovative, unconventional thinking.

Benefits:

• Flexible working hours
• Hybrid mode
• Comfortable working conditions (high class offices, parking space)
• Competitive salary package
• Strong team-oriented culture
• Contract of employment
• Private medical & dental coverage
• Life insurance
• Multisport or MyBenefit vouchers
• 1000 PLN for spectacles
• Employee Pension Plan (PPE)
• Trainings and broad development opportunities
• Volleyball field and grill place next to the office
• Lots of sport activities such as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.
• Access to wellness facilities and integration events
• Motorola Solutions is supporting CSR activities and encourages employees to participate

Travel Requirements

None

Relocation Provided

None

Position Type

Intern

Referral Payment Plan

No