ONSITE - Senior Software Quality Assurance Engineer

The Senior Software Quality Assurance Engineer is responsible for developing and executing manual and automated testing for Terminal-based applications and reporting systems, ensuring functional, technical, and regulatory compliance. This onsite role involves leading Quality Care Specialists, resolving issues with development teams, and coordinating software releases. Key tasks include creating and maintaining test plans, scripts, and reports, tracking defects, performing regression testing, and supporting online production systems. The engineer will also contribute to process improvement, collaborate with operations, and possess strong data analysis and communication skills.

Must Have

• Develop and execute manual and automated test scripts.
• Ensure functional, technical, and regulatory compliance.
• Resolve issues with development and product teams.
• Oversee on-site support for software, file systems, databases.
• Lead creation and implementation of test plans, scripts, reports.
• Direct workload of Quality Care Specialists.
• Track defects using bug tracking software.
• Perform regression testing for central system components.
• Deploy software releases to central systems and terminals.
• Bachelor’s Degree in Computer Science or 4 years relevant experience.
• Strong knowledge of system testing best practices.
• Experience with ad hoc query programs and reporting software.
• Proven data analysis, data verification, problem-solving.
• Excellent written/oral communication and interpersonal skills.
• Ability to work overnights and weekends as needed.

Good to Have

• JIRA knowledge.
• Virtual server knowledge.
• Databases and SQL (Linux, MS SQL Server) for queries.

Scientific Games:

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Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

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MIDDLETOWN, PA, THIS POSITION IS ONSITE

The Senior Software Quality Assurance Engineer’s position is responsible for developing and executing manual testing use cases of Terminal based applications and reporting systems on new and existing products to ensure that they meet the requisite functional, technical, and regulatory compliance and maintain high overall product quality.

Interface with Lottery/ Development and other Product Development staff to resolve issues in a timely manner. This position works in tandem with the Supervisor, System Integration to oversee the on-site support of on-line software, file systems and database application deploys within the Online Production System.

This position will lead the efforts to create, modify and implement test plans, scripts, summary reports and status reports. This position directs the workload of the Quality Care Specialist within the Systems Department to ensure even flow and accountability of work performed within the department. This position reviews proposed requirement changes, additions as relates to the AEGIS-EF system. A Quality Care Specialist understands and follows standards and best practices for SQA and CMMI.

Responsibilities:

• Ability to lead and provide direction to the Quality Care Specialist as it relates to the testing environment.
• Ability to fill in for roles of the Systems team for system support/testing/processing.
• Ability to interface with the Operations department to keep test and production systems in sync and at top performance at all times.
• Coordinates application software releases, test plans and overall project strategy with the department, management and internal/external customers.
• Ability to work cohesively with the customer during testing to communicate, update, and troubleshoot while in the environment to ensure testing is completed in accordance with the approved specifications.
• Ability to create and maintain reports within the Systems department.
• Ability to interface with all levels of management and customer.
• Sets up system test environments using production data restores.
• Track defects through bug tracking software, maintains defect listing and coordinates plans for action with development team.
• Maintains and updates test cases for each release toc over all enhancements based on requirements, documentation, and defects.
• Performs regression testing of new releases for all central system components of AEGIS-EF terminal applications.
• Maintain ongoing knowledge of SOD, EOD and drawing activities.
• Create and maintain balancing procedures.
• Maintain failover procedures.
• Deploys software releases to central systems and terminal applications.
• Provides support to Lottery and SGI employees for Instant and Online ticket. gaming functions.
• Creates and maintain test scripts.
• Navigates Atlassian system for JIRA status and changes.
• Monitors JIRA during testing process.
• Identifies and improves software testing process.
• Follows testing procedures of Systems Department.
• Communicates status updates to Systems Department.
• Collaborates with systems and operations departments for testing and operation support.
• Must be able to work overnights and weekends as needed.
• May be called to travel for business purposes.
• Other duties as assigned.

Key Task for this role:

• Onsite mandatory
• Ability to provide direction and oral/written updates.
• JIRA knowledge would be a plus.
• Virtual server knowledge would be a plus.
• Delegation and leadership a must.

Qualifications

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Education and Skills Required:

• Bachelor’s Degree in Computer Science or 4 years relative experience.
• Create, modify, and execute robust automation test scripts / test plans for software validation.
• Strong knowledge of system testing best practices and methodologies.
• Direct hands-on experience with ad hoc query programs, and reporting software.
• Proven data analysis, data verification, and problem-solving abilities.
• Experience with statistical reporting and analysis.
• Good time management skills.
• Excellent written / oral communication skills.
• Excellent listening, presentation, and interpersonal skills.
• Curious mindset and strong problem-solving skills that results in a natural quality tester, identifying bugs, and solving errors.
• Motivated self-starter thriving in a fast paced, multi-tasking deadline-oriented environment.
• Ability to communicate ideas in both technical and user-friendly language.
• Able to prioritize and execute tasks in a high-pressure environment.
• Keen attention to detail.
• Experience working in a team-oriented, collaborative environment.

Desired:

• Databases and SQL (Linux, MS SQL Server) execute queries and analyze highly desirable.

Job Conditions:

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Ability to stand, bend and stretch 50% of the time.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.