Operations Center (NOC) Technician

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 15,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support.  We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.

Our technology arm – Evolution Engineering, consists of more than 1000 Engineers working in 8 engineering hubs in agile self-organizing teams with the freedom to experiment and explore. We are hard workers who believe that we are better as a team.

Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO). More information at Evolution.com

The Operations Center Technician is responsible for monitoring systems, triaging issues, conducting problem tracking, and coordinating incident resolution with both internal and external technical experts. Comprehensive training will be provided, which includes an overview of operations, gaming machines, equipment, and systems.Technicians will serve as the first tier of support for studio operations and are required to work on-site, in shifts to maintain 24/7 operation of the Network Operations Center (NOC).

Key responsibilities include:

• Monitor our gaming products via internal and external monitoring systems.
• Triage, monitor and resolve incidents.
• Work with existing team members to improve the systems and machines.

The Operations Center Technician should be responsible and reliable, possessing creative problem-solving abilities and who can remain effective under pressure. Is able to fit in and work cohesively in a multicultural, diverse, and international team. Ideal candidates will be self-driven, quick to grasp concepts, and have good communication skills, willing to take ownership of their duties and tasks. This position offers the Operations Center Technician a path for professional development and growth.

Experience & Skills:

• At least 2 years experience in an operation center environment including tools and procedures.
• Problem-solving skills and attention to detail.
• Experience with maintaining Service Level Agreements (SLAs).
• Experience in customer service roles, ensuring customer satisfaction when dealing with our customers.
• Escalation management experience.
• Ability to work calmly in stressful situations.
• Strong communication and teamwork skills.
• Very good written and verbal English.

What we offer:

• Entrepreneur culture of the company, which allows you to try new approaches and technologies all the time.
• Recognition from the business which translates to competitive salaries and a supportive attitude.
• A healthy mix of startup-like culture of the company, which enables us to try new approaches and technologies and remain on the edge of technological development and enterprise, with stability and supporting functions to help you focus on your job.
• Modern and developer-friendly delivery processes, including Agile (Scrum / Kanban), JIRA issue tracking, Confluence wiki.
• Being a part of an international team in a successful, publicly traded company.
• Health insurance, contemporary office environment, tech conference attendance, training, hackathons, and other benefits and perks.