Operations Engineer

1 Month ago • 2 Years + • Software Development & Engineering

Job Summary

Job Description

Syniverse is seeking an Operations Engineer to provide technical solutions for complex problems, address customer and application issues, and analyze and research detailed and complex concerns. The role involves installing, configuring, operating, and evolving common infrastructure like networks, servers, and cloud services. Key responsibilities include providing escalated technical support, leading problem management cases, coordinating support with internal resources and third-party vendors, identifying and resolving tickets using root cause analysis, and installing, monitoring, maintaining, and optimizing production server hardware and software. The role also involves participating in ticket reviews, analyzing metrics, executing action plans based on customer feedback, continuous monitoring of production servers and applications, interpreting and resolving alarms, and performing benchmarking and research to improve performance. Error research from production logs and prioritizing production issues are also crucial. The candidate will perform User Acceptance Testing in the production environment and conduct relevant error research.
Must have:
  • Provide escalated technical support
  • Coordinate escalated support cases
  • Identify, analyze and resolve tickets
  • Install, monitor, maintain servers
  • Analyze metrics and identify deviations
  • Monitor production servers and applications
  • Error research from production logs
  • Prioritize production issues
  • Exceptional customer service skills
  • Excellent analytical and communication skills
Good to have:
  • Certification on operating systems and databases
  • Oracle certifications-OCP, OCA
  • SQL Server Certified Engineer
Perks:
  • Competitive total compensation
  • Flexible/remote work
  • Inclusive, collaborative, and transparent organizational culture

Job Details

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.  Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

The Operations Engineer provides technical solutions to exceptionally difficult problems. This role will address day-to-day customer issues, application issues, problems and concerns that are detailed and complex in nature, requiring analysis and research. This position will install, configure, operate and evolve common infrastructure such as the network, servers, and external services (e.g. the cloud).

-

Some of What You'll Do

Scope of the Role: 

  • Direct Reports: This is an individual contributor role with no direct reports 

 

Key Responsibilities: 

  • Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status.  

  • Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution. 

  • Identify, analyze and resolve the assigned tickets using root cause analysis to determine the appropriate solution(s). 

  • Install, monitor, maintain, support, and optimize all production server hardware and software.  

  • Participate in the ticket review process and provide severity and scope analysis of issues, inquiries and requests; maintaining ownership until resolution. 

  • Analyze metrics and identify the possible reasons for any achievements or deviations. 

  • Action plan and execute for the feedback received from customers. 

  • Continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs. 

  • Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs. 

  • Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support. 

  • Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction. 

  • Error research based on the warnings, errors available in the production logs. 

  • Prioritize the production issues by analyzing the logs, database entries and processes. 

  • Perform User Acceptance Test in the production environment and perform relevant error research. 

 

 

Experience, Education and Certification: 

  • Bachelor degree in computer science, electronics or telecommunication or equivalent work experience. 

  • 2+ years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development. 

  • Certification on operating systems and databases (Preferred) 

  • Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer 

 

 

Additional Requirements: 

  • Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients 

  • Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.     

-

Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.

Know someone at Syniverse?

Be sure to have them submit you as a referral prior to applying for this position.

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About The Company

At Syniverse, we enable seamless connections between the proliferating devices and networks that make the world work. Billions of people and companies depend on us every moment of the day. What does that mean for you? Your career? Your future? Let your imagination roam.We’re for people ready to do the new thing, the next thing, the next big thing that will change how the world connects. We’re for people who want to make a difference while making their mark. Who seek out problems to solve. Who don’t wait for an invitation.

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