Operations & IT Specialist | Personalized Medicine | Deep Tech | Healthtech Startup

We are looking for an Operations & IT Specialist to join our dynamic team at iLoF, a deep tech healthtech startup revolutionizing personalized medicine. In this role, you will be the central point of contact for office operations, lab logistics, and day-to-day IT support, ensuring that our people, equipment, and systems stay productive and secure. You will manage daily operations, supply chain, IT infrastructure, and provide technical support across office and laboratory environments.

Must Have

• Ensure smooth daily office and lab operations
• Manage purchasing, ordering, tracking, and invoicing
• Coordinate with Portugal and UK suppliers
• Oversee lab logistics and maintenance
• Support routine lab infrastructure tasks
• Assist with administrative tasks (travel, scheduling)
• Contribute to Quality Management System (QMS)
• Primary contact for IT technical issues
• Provide on-site and remote IT support
• Install, configure, and maintain hardware/software
• Manage IT asset inventory
• Handle onboarding/offboarding equipment
• Maintain and improve IT documentation
• Manage user account administration (Google Workspace, VPN, Active Directory)
• Interface with IT vendors
• Promote IT best practices (security, data integrity)
• Monitor and maintain lab servers, data access, network
• Fluent in English and Portuguese
• 2-3 years experience in operations, lab, or IT support
• Strong organizational and multitasking skills
• Proactive problem-solver
• Experience in IT troubleshooting
• Ability to manage suppliers and logistics
• Experience with inventory management systems
• Strong attention to detail for documentation
• Comfortable in fast-paced startup environment
• Willingness to support office and lab logistics

Good to Have

• Experience in a laboratory setting or R&D environment
• Familiarity with QMS frameworks (ISO 13485)
• Basic scripting skills (Python, Bash) or interest in automation
• Experience with Google Workspace, VPN systems, or device management
• Exposure to IT security principles (ISO 27001)
• Previous experience in biotech, medtech, or deep tech startups

Perks & Benefits

• A bright future at a promising high-tech startup company
• Annual performance bonus
• Stock Options
• A flexible environment and work-life balance: adaptable working hours, strong remote work culture
• A stimulating atmosphere with room for creativity - fast-paced, fun, and energetic startup with a friendly culture
• Weekly happy hours with amazing food and drinks
• Company offsites
• Free coffee and snacks
• Private healthcare insurance
• The opportunity to work with a world-class, talented team: and potentially change healthcare as we know it for millions of patients living with complex diseases around the globe

Company Description

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Hello!

Are you someone who enjoys keeping things running smoothly, solving problems, and supporting teams so they can do their best work?

We’re looking for a Operations & IT Specialist | Personalized Medicine | Deep Tech | Healthtech Startup to join our dynamic team on a mission to revolutionize personalized medicine.

In this role, you'll be the central point of contact for office operations, lab logistics, and day-to-day IT support, ensuring that our people, equipment, and systems stay productive and secure.

Job Description

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What you’ll do

Office & Lab Support

• Ensure smooth daily operations across both office and laboratory environments, including supply management, equipment coordination, and overall workspace organization.

• Manage purchasing, ordering, tracking, and invoicing for all office and lab materials, maintaining accurate inventory and stock levels.

• Coordinate with suppliers in Portugal and the UK, handling import/export logistics and ensuring timely delivery of consumables and equipment.

• Oversee lab logistics and maintenance, acting as a key point of accountability for operational readiness and day-to-day lab needs.

• Support routine laboratory infrastructure tasks, helping maintain a safe, organized, and compliant working environment.

• Assist with administrative tasks such as travel arrangements, scheduling, and documentation.

• Contribute to the Quality Management System (QMS), including compliance efforts related to ISO 13485 (e.g., data backups, software validation documentation).

• Identify opportunities to optimize, streamline, and automate operational processes as the company scales.

IT Support & Infrastructure

• Act as the primary point of contact for technical issues: hardware, software, network, and general IT troubleshooting.

• Provide both on-site and remote IT support.

• Install, configure, and maintain hardware and software (including computer cleaning, OS installation and configuration).

• Manage IT asset inventory: laptops, shared devices, peripherals, and assigned equipment.

• Handle onboarding/offboarding equipment distribution, setup, and collection.

• Maintain and improve IT documentation (SOPs, guidelines, troubleshooting steps).

• Manage user account administration (Google Workspace, VPN, Active Directory, etc.).

• Interface with IT-related vendors and service providers.

• Promote IT best practices, including those aligned with security and data integrity standards (e.g., ISO 27001).

• Support the automation of routine IT or operational tasks (basic scripting beneficial).

• Ensure monitoring and maintenance of lab servers, data access controls, and network stability.

Qualifications

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What we’re looking for

• Fluency in English and Portuguese, written and spoken.

• 2–3 years of experience in operations, office management, lab support, IT support, or another technical/administrative role.

• Strong organizational and multitasking skills, with the ability to keep environments tidy, stocked, and running smoothly.

• Hands-on, proactive problem-solver who takes initiative and can work independently.

• Experience in IT troubleshooting (hardware, software, network, user setup).

• Ability to manage suppliers, deliveries, and basic logistics (including import/export coordination).

• Experience with inventory management, ordering processes, or stock tracking systems.

• Strong attention to detail and ability to maintain accurate operational documentation.

• Comfortable working in a fast-paced, dynamic startup environment.

• Willingness to support both office operations and laboratory logistics day-to-day.

Bonus / Nice-to-Have

• Experience in a laboratory setting, R&D environment, or supporting scientific teams.

• Familiarity with QMS frameworks, especially ISO 13485 or similar regulated environments.

• Basic scripting skills (Python, Bash, etc.) or interest in automation.

• Experience with Google Workspace, VPN systems, or device management.

• Exposure to IT security principles (e.g., ISO 27001).

• Previous experience in biotech, medtech, or deep tech startups

Why you’ll love working with us

• You’ll be part of a mission-driven team bringing deep tech to healthcare.

• You’ll work closely with everyone - from scientists to leadership - and see the impact of your work every day.

• You’ll get lots of variety, ownership, and opportunities to learn.

• You’ll help shape the culture of a growing startup - and have fun doing it.

Additional Information

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iLoF in a nutshell 💡

As personalized medicine becomes the norm, scientists, patients, and healthcare systems worldwide face massive barriers in providing the right treatment to the right patient.

Recognized by CB Insights and Financial Times as one of the most promising Digital Health companies in the world, iLoF is building an AI-powered breakthrough platform capable of transforming precision medicine.

Our goal is to become the platform that democratizes access to personalized medicine for millions of people living with complex diseases around the globe.

Thanks to our proprietary optical fingerprint library of disease biomarkers and biological profiles we can offer personalized patient screening and stratification in a faster and more affordable way, saving up to 40% of the cost and 70% of the time while enabling a more human patient experience.

Supported by leading institutions like Microsoft Ventures, Mayfield, or the Oxford University, iLoF is currently focusing on a validated platform technology in one of the biggest epidemics of our times: Alzheimer's, while maintaining ongoing verticals on Digestive Cancer, Stroke, and Infectious diseases.

Our Team🧑🏻‍💻

We are a mix of scientists, entrepreneurs, and inventors based in Oxford and Porto, with a passion for healthcare!

Recognized by CB Insights as one of the most promising Digital Health companies in the world and by the Financial Times as a Transformational Business in Healthcare, iLoF has been regularly featured in leading outlets like Tech Crunch, Wired, and Sifted and listed as a rising star in AI-Driven Drug Discovery, Health Screening & Data Analytics.

Stuff you wanna know :

What we value

• A Be Kind attitude is the main guideline within iLoF

• A hand in the hammer and another free to support your co-workers as a true team player

• An Honest and Egoless attitude towards discussions and critics working in good faith

• The braveness to speak your heart in any situation

• Through words or actions be always sure to make a difference at any moment!

• Understanding that everyone has an identity outside of work and must be respected

• Be proud to drive your responsibilities to success and help others do the same, embracing ownership!

Perks 😉

• A bright future at a promising high-tech startup company 🚀

• Annual performance bonus

• Stock Options 💰

• A flexible environment and work-life balance: adaptable working hours, strong remote work culture 🏡

• A stimulating atmosphere with room for creativity - fast-paced, fun, and energetic startup with a friendly culture 🎉

• Weekly happy hours with amazing food and drinks

• Company offsites ⛱️

• Free coffee and snacks ☕

• Private healthcare insurance 💊

• The opportunity to work with a world

• class, talented team: and potentially change healthcare as we know it for millions of patients living with complex diseases around the globe 🧗🏼‍♂️

We share a passion for being part of a mission that matters, and we are always looking for curious and collaborative people who share our values and want to be part of our journey.

If that sounds like a fit for you, click the apply button and join us!