Operations Specialist, Technical Account Management

What We'll Bring:

As a TAM Operations Specialist at TransUnion, you will play a key role in the operational execution and delivery of our Marketing Solutions products. This mid-level, non-client-facing role focuses on supporting internal teams by performing semi-technical tasks that ensure the accurate and timely delivery of data-driven marketing solutions. You will collaborate across departments to maintain operational excellence and contribute to the continuous improvement of delivery processes.

What You'll Bring:

Key Responsibilities:

Operational Execution

• Perform hands-on operational tasks including data file processing, configuration, validation, and delivery setup.
• Ensure timely and accurate execution of recurring and ad hoc marketing solution deliveries.
• Monitor delivery pipelines and troubleshoot issues to maintain service quality.

Technical Support & Issue Resolution

• Investigate and document root causes of delivery failures or anomalies and contribute to long-term solutions.
• Maintain internal knowledge bases and documentation for repeatable processes.

Process Optimization

• Identify and recommend improvements to operational workflows and delivery processes.
• Support automation initiatives and contribute to the development of tools that enhance operational efficiency.
• Participate in testing and validation of new tools, features, and delivery methods.

Cross-Functional Collaboration

• Work closely with internal stakeholders to ensure alignment on delivery requirements, timelines, and quality standards.
• Participate in internal project meetings and provide updates on operational status, risks, and dependencies.

Reporting & Documentation

• Track and report on key operational metrics and service level agreements (SLAs).
• Maintain accurate documentation of delivery processes, configurations, and issue resolutions.

Impact You'll Make:

Qualifications:

• Bachelor’s degree in a technical, analytical, or related field (e.g., Computer Science, Information Systems, Engineering).
• 2–4 years of experience in a technical operations, data delivery, or support role.
• Familiarity with data formats (CSV, JSON, XML), data validation, and basic scripting or SQL.
• Strong attention to detail and commitment to quality and accuracy.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Excellent problem-solving skills and a collaborative mindset.
• Experience working with remote cross-functional teams in a technical or operational capacity.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.