Operations Trainer

3 Weeks ago • 3 Years + • Operations

Job Summary

Job Description

Kaizen Gaming, the company behind Betano, is seeking an Operations Trainer to develop, coordinate, and deliver effective training programs for its operations team. This role involves onboarding new hires, conducting skills development sessions, and ensuring team members are updated on company policies, operational processes, and best practices. The trainer will prepare and deliver various training sessions, including induction and developmental training, for newly hired staff across different operations departments. They will conduct both classroom and on-the-job training, either remotely or on-site, and provide training on new features, processes, and product awareness. Collaboration with the Quality Control team is key, as is acting as an ambassador for new processes and functions, supporting agents through changes, and managing specific project tasks.
Must have:
  • Minimum of 3 years of experience in operations or training.
  • Strong presentation and facilitation skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple projects and meet deadlines.
  • Proficiency in PC (G-suite, Jira, Zendesk).
  • Fluency in English.
Good to have:
  • Bachelor’s degree in Business, Education, or a related field.
  • Familiarity with Learning Management Systems (LMS).
  • Analytical skills for evaluating training effectiveness.
  • Passion for learning and development.

Job Details

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. 

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let’s start with the role

The Operations Trainer will develop, coordinate, and deliver effective training programs for our operations team. This includes onboarding new hires, conducting skills development sessions, and ensuring team members are up-to-date with company policies, operational processes, and best practices. The ideal candidate will have a strong background in operations, excellent communication skills, and a passion for coaching and development. 

As an Operations Trainer you will:

  • Prepare, plan, and deliver training sessions including induction training, developmental training, and awareness programs.
  • Train newly hired staff across various Operations Departments.
  • Conduct both classroom and on-the-job training, either remotely or on-site locations.
  • Provide training on new features, new processes, and product-related awareness.
  • Collaborate with the Quality Control team to incorporate feedback into training techniques.
  • Act as an ambassador for new processes and functions, supporting agents through changes and facilitating related transitions.
  • Manage specific project tasks as assigned.
  • Coordinate with departmental managers to ensure agents have the necessary knowledge and skills.

What you’ll bring: 

  • Bachelor’s degree in Business, Education, or a related field (preferred but not required).
  • Minimum of 3 years of experience in operations or training, preferably within the company and with an exceptional performance.
  • Strong presentation and facilitation skills, with the ability to engage and motivate trainees.
  • Excellent written and verbal communication skills.
  • Proficiency in using training software and tools, and familiarity with Learning Management Systems (LMS) is a plus.
  • Ability to manage multiple projects, prioritize, and meet deadlines.
  • Analytical skills for evaluating training effectiveness and making adjustments as needed.
  • A passion for learning and development, with an approachable and patient demeanor.
  • PC literacy (G-suite, Jira, Zendesk).
  • Strong alignment with our company values and culture.
  • Fluency in English

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About The Company

Kaizen Gaming is one of the biggest and fastest growing GameTech companies in the world. With a focus on Technology and People we aim to continually improve our products and services to provide the best and most trusted online gaming experience to our customers around the world. 


We operate two brands in 13 countries: Betano (Portugal, Romania, Germany, Brazil, Bulgaria, Czech Republic, Chile, Peru, Ecuador, Canada-Ontario, Nigeria) and Stoiximan (Greece, Cyprus), and employ more than 2,200 people across three continents. Obsessed with our customers, we use technology and data to constantly push the boundaries of online gaming entertainment. 


Why work with us


💻Tech the Ride | Our Adventure

We have made it our quest to shape and influence the GameTech industry globally. We Kaizeners move fast and make things happen: we imagine, develop and build with no

limitations. Working here means getting the freedom to explore as you help us create the technology that powers entertainment.


😎Pick #oneteam | Our Culture

We each have a role to play in building a company culture we can all trust. We Kaizeners are open, direct and respectful; we support each other to reach our goals as

#oneteam. Working here means facing challenges that inspire the team to be on its A-game to get the job done.


☝ Level up | Our Growth

We know our hard work will take us places. We Kaizeners get plenty of opportunities to supercharge our potential as the company grows, overcoming challenges with the support of our colleagues. Working here means continually finding new boundaries to push and new career horizons to reach.


Press Play on Potential!

Join our #oneteam

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