Order Management Representative

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.

Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.

The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.

Proactive security starts here. TrendMicro.com

Location: This is a hybrid role with a minimum in-office requirement of 3 days per week in the Las Colinas, TX office located at 225 East John Carpenter Freeway, Irving, Texas 75062.

Position Summary:

The Order Management Representative position is to fulfill software, service and training orders from order entry through order invoicing. This individual is also responsible for generating system reports covering status of orders, customers and other order fulfillment key processing indicators. The Order Management Representative position requires the ability to work independently and to manage priorities and time effectively. In addition this individual will work with internal and external customers to resolve order issues.

Responsibilities:

• Enter and review sales orders for products and/or services in accordance with company policies and procedures
• Review and complete sales order packages for accuracy, errors, and omissions in conjunction with Trend’s revenue recognition policies
• Maintain information detailing the status of orders received for processing
• Resolve discrepancies and order issues across departments quickly to meet processing metrics.
• Research and address customer questions/issues as necessary
• Actively participate in the resolution of complex order issues/problems with management as necessary
• Gather, maintain, and properly file internal and external correspondence as it relates to all sales orders.
• Handle inbound calls to assist our Channel partners

Qualifications:

• Ability to multi-task and handle multiple priorities in a fast paced environment.
• Flexibility to work any shift between the hours of 7am-6pm CST with occasional overtime based on business needs
• Punctual, regular, and consistent attendance is required
• Ability to be flexible and adapt to changing priorities based on business need

DEI Commitment:

Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization.

What We Offer You:

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.

• Comprehensive medical, dental and vision insurance
• Life insurance
• Short & Long Term Disability
• Pre-partum, maternity, parental and medical leave
• Mental Health Wellness Program
• Adoption Assistance
• Wellness Incentive
• Pet Insurance
• 401(k) with company match
• Paid Time Off
• 14 Annual Holidays
• Tuition Assistance
• Employee Resource Groups

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.

Be Passionate. Be Innovative. Be a Trender.

This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa).

#LI-EC1

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.