Order Management Specialist

Position Summary

Join our dynamic team and contribute to guiding our diverse clientele from inquiry to successful service delivery! You’ll be responsible for crafting accurate quotes and ensuring meticulous order entry, facilitating a smooth transition from quotation to billing.

Your commitment to service excellence will be crucial as you work to exceed customer expectations with timely deliveries. You’ll play a key role in maintaining our reputation for prompt service, meeting the expected turnaround times for all products and services.

In managing complex requests and specialty accounts, your expertise will be key in reducing resolution times and upholding the highest standards, thereby enhancing customer satisfaction and trust in our services.

Key Responsibilities

• Manage diverse order types, ensuring accurate system entries and fulfillment.
• Address customer orders with precision, catering to a wide range of needs.
• Resolve inquiries effectively, performing thorough analyses to address root causes.
• Provide research and support for billing disputes, ensuring issues are resolved according to departmental guidelines (which may include Service Level Agreements).
• Provide timely support and resolution regarding Data and Compliance issues
• Uphold exceptional quality and efficiency standards in all transactions.
• Provide solutions for order processing, fostering team growth and learning.
• Engage in dialogue about system and process improvements.
• Handle complex orders, demonstrating our commitment to service without boundaries.
• Review orders proactively to prevent potential disruptions.
• Communicate effectively with all organization levels to address delays.
• Collaborate to fulfill customer needs and ensure equitable service delivery.
• Partner with a global clientele and colleagues, embracing diverse perspectives.
• Maintain and enhance the accuracy and accessibility of customer data.
• Adhere to financial controls and policies, managing third-party data responsibly.

Qualifications, Knowledge & Skills

• Welcomes individuals with a degree or those who bring equivalent professional experience in a relevant field
• Seeks candidates with a comprehensive understanding of foundational theories, principles, and concepts that are essential to our industry
• Exhibit professional knowledge that informs decision-making
• Understand the varied roles and contributions within our organization !
• Apply business knowledge to make decisions reflecting our inclusive values

Scope of Impact

• Provide support and services that influence outcomes within our operations.
• Utilize established practices to achieve shared goals.
• Foster clear communication and mutual understanding.
• Encourage problem-solving approaches that consider diverse team and client needs.

LSEG is committed to encouraging a diverse, equitable, an inclusive work environment, ensuring equal opportunities for all employees, regardless of their background. We offer great employee benefits to make sure everyone performs to the best of their abilities. We offer a hybrid working model.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.