Outbound Customer Relations Specialist

What You'll Do

·       Building long-term customer relationships.

·       Create added value by identifying and maximizing customer retention opportunities.

·       Delivering a high level of service essentially via phone & email / chats / SMS in English

·       Support the AML & Safer Gambling teams by calling customers to request and assist them in supplying the relevant documents at an earlier stage of their player journey

·       Any additional tasks related to operations and player retention which management may deem necessary.

·       Following up with customers who have not yet supplied their documents.

·       Cross function communication in the form of but not limited to case management.

·       Aspire Global employees are adequately trained in Responsible Gambling in order to protect customers from harm following the relevant licensing objectives.

·       Players transactions monitoring

·       Players betting monitoring

·       Identify and manage RG interactions where required during customer interactions

·       Relevant alert handling

·       Performing Light financial risk checks

What We're Looking For

·       Excellent communication skills are essential; ability to clearly communicate both orally and written in English (C1)

·       Strives to exceed targets and management expectations whilst ensuring all aspects of performance are achieved professionally & in line with license & regulation requirements.

·       Extremely attentive to details

·       Organized, independent, able to manage time and workload ensuring all deadlines are met on time

·       Have a strong grasp of internal policies & procedures.

·       Willing to work on a shift basis including public holidays & weekends.

·       Flexible to change in focus or priority to accommodate the company’s vision & requirements.

·      Good knowledge working with the following Microsoft products: excel / word / sharepoint / onedrive / Monday.com (considered an asset but not a requirement)

·       “Raising the flag” and suggesting improvements where needed.

Company Summary

About Aristocrat

Aristocrat Leisure Ltd (ASX: ALL) is a top 20 Australian listed company, with 7000+ employees worldwide.  Our company mission is to “bring joy to life through the power of play” across a growing range of land-based and digital entertainment channels every day.  Our fast-growing business sits at the intersection of technology and creativity, with innovation embedded into every aspect of our business.  Aristocrat’s business encompasses Aristocrat Gaming - the World’s #1 premium provider of casino games, innovative technology and customer experience solutions, along with Pixel United, a mobile games powerhouse. Pixel United boasts three world-leading game publishers in Product Madness, Plarium and Big Fish Games that collectively entertain millions of players every day.  Our new Real Money Gaming (RMG) business aspires to become the third global operation within Aristocrat, and the world’s go-to destination for RMG.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations