Deployments Administrator

Summary

The Deployment Administrator is responsible for scheduling deployments and maintaining records for Victorian & South Australian jurisdictions. This position will ensure all required documentation for deployments is prepared before installation, customer records are maintained and updated in Salesforce, and liaise with customers where needed.

The purpose of this position is to ensure that data about scheduled works is reflective of real-life actions and that it remains correct from end to end, from works being scoped to their completion in the field.

What'll You Do

The following is a list of typical duties of the Deployment Administrator:

Scheduling Deployments (pre-deployment)

• Receive and review incoming request forms, product manifests, sales orders, monitoring system extracts etc, and act accordingly

• Determine the scope of work with the Deployment Manager to efficiently allocate a variety of jobs across days and weeks

• Liaise with the deployment prep team to ensure all required materials are available for scheduled works

• Creation of deployment “Cases” in the Salesforce application using customer documentation (work orders and SWF’s) to ensure the accuracy of Salesforce-scheduled works

• Ensure that all products entering and leaving the venues are accurately tracked and captured within Salesforce Cases for database integrity and accurate billing  

• Oversight and frequent follow-up of customer paperwork, ensuring timeliness, completeness, and correctness. Initiate changes to plans to optimise resourcing, efficiency, and execution.  

• Escalate to venues and management groups as required when customers have failed to follow the correct process and provide deliverables.  

Warehouse & Logistics Liaison

• Using the Deployment Planning Schedule to oversee the status of readiness for each deployment, in particular, the critical function of prep line production. Action shortfalls with required stakeholders, including engagement with external suppliers.  

• Follow up timely and accurate updates of Stock On Hand reporting by the team to ensure correct insights into the status of multi-vendor product deliveries and overall readiness. 

Accounts

• Monthly Annuity invoicing

• Monthly Ad Hoc invoicing

• EGM storage invoicing

• Transport invoicing

• Any additional invoicing as required

• Preparing reports for billing

Support for Service Team

• Travel & accommodation bookings for deployments, payments & reconciliation of invoicing against deployment jobs for cost-to-serve analysis

• Office support to technicians

  • Gathering & consolidation of site audit information

  • Licensing & accreditation status & renewals

What We're Looking For

• Minimum 3 years' administration experience

• Excellent communication skills, both written and verbal

• Strong ability in use of Microsoft Office package:

  • Word

  • Excel

  • PowerPoint

• Previous experience in Salesforce software application preferable but not essential

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Additional Information:

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.