Technicien Support Informatique

3 Months ago • All levels • Administrative

Job Summary

Job Description

As an IT Support Technician, you'll be responsible for ensuring the smooth operation, security, and evolution of the company's IT infrastructure (hardware, applications, servers, networks). You'll handle user requests, resolve incidents, maintain daily reports, and contribute to service documentation. Responsibilities include managing the IT park, modernizing user onboarding, enhancing network security, optimizing software deployment, conducting hardware inventory, maintaining and monitoring the mainframe, and automating tasks. You will work closely with the Lead IT and use technologies including Microsoft Windows, Windows Server, Office 365, Fortigate Firewall, Meraki networking, Linux, and VMware.
Must have:
  • Good network & OS knowledge
  • Incident resolution (level 1-2)
  • Excellent communication skills
  • User support & problem-solving
  • Technical documentation
  • IT park management
Good to have:
  • English proficiency
  • Experience with Jira/Confluence
  • Automation skills
  • Experience with Mainframe systems

Job Details

Sous la responsabilité du Responsable Informatique (Lead IT), vous assurez le bon fonctionnement, la sécurité et l’évolution du système informatique (matériel, applications, serveurs, réseaux). Technicien et technophile polyvalent, vous contribuez à la qualité et à la continuité du service délivré aux utilisateurs.  

Environnement: 
Microsoft Windows 10-11 / Windows Server 2012-2022 /Office 365 / AD 
Réseau Ethernet TCP/IP V4 
Firewall Fortigate 
SwitchLayer 3-4 et AP WifiMeraki  
Linux Debian/ PRTG / Atlassian Jira – Confluence & Service Management 
Suite Office 
Outils de Sauvegarde 
EDR VMWare Carbon Black 
VMWare ESX / RedHat Open Stack 
Stockage SAN / NAS 

Missions

    • Réceptionner les demandes des utilisateurs 
    • Enregistrer les demandes/tickets 
    • Résoudre les incidents / demandes utilisateurs 
    • Maintenir un reporting quotidien 
    • Participer à la documentation de l’activité du service 
    • Assurer la gestion et la maintenance du parc informatique 
    • Moderniser et assurer le processus d’arriver des nouveaux utilisateurs 
    • Apporter les améliorations nécessaires concernant la sécurité et le réseau 
    • Optimiser le déploiement de logiciels et OS 
    • Mener l’inventaire du parc informatique mettre en place un suivi du stock 
    • Maintenir le Main Frame et le monitorer 
    • Optimiser de l’outil de Support / Ticketing 
    • Automatiser les tâches récurrentes 

Profil

    • Vous possédez des qualités relationnelles pour développer et entretenir des relations constructives avec vos interlocuteurs et utilisateurs 
    • Vous avez une bonne connaissance des composants du réseau et des systèmes d'exploitation 
    • Vous êtes familier dans la résolution des incidents de niveau 1 à 2 
    • Vous parlez anglais ou avez une bonne compréhension des documents techniques en anglais 
    • Vous désirez vous investir sur des projets innovants à forte valeur ajoutée. 
    • Vous êtes organisé, dynamique, rigoureux, autonome, bon communiquant et avez le sens du service.
Poste à pourvoir au sein d'une équipe talentueuse et passionnée, nous vous donnons l'opportunité de travailler sur des technologies de pointe dans un environnement créatif et innovant.  
Si ce poste vous intéresse et que votre profil correspond, transmettez-nous votre candidature afin de rejoindre notre équipe ! 
 
QUANTIC DREAM s’engage pour la diversité et l’égalité des chances. Notre équipe est le reflet de cet engagement. 

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About The Company

QUANTIC DREAM is a subisdiary of NETEASE GAMES (Nasdaq: NTES) and was founded in 1997. It has gained international recognition for its contribution to interactive narration and its fresh thinking on emotion in games. The studio is considered one of the leading motion capture studios, in particular for the creation of real-time 3D virtual actors performing with stunning realism. Since our founding, we have developed proprietary technologies and cross-platform engines, including some very advanced tools and a unique approach to the production pipeline.


Quantic Dream has been at the forefront of innovation in narrative, popularizing the genre of choice-dependent stories. The studio creates thought-provoking games like Fahrenheit (aka Indigo Prophecy in North America), Heavy Rain, Beyond: Two Souls, and more recently Detroit: Become Human, which has now sold in excess of 8,5 million units on PS4 and PC. Their medium-defining titles showcase world-class talents including David Bowie, Elliot Page, Willem Dafoe, Hans Zimmer and Jesse Willians.

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