Part-time IT Support - Los Angeles
Job Description
- Provide in-person IT support to LA staff, including VIPs and executives.
- Support macOS, Windows, and peripheral devices in the LA office.
- Act as frontline for hardware and software troubleshooting.
- Support onboarding and offboarding: account setup, device prep, and access provisioning.
- Maintain conference room systems (Zoom Rooms, AV, cameras, displays, mics).
- Monitor and resolve helpdesk tickets with clear communication.
- Handle hardware setups, imaging, inventory, and asset tracking.
- Escalate issues and collaborate with the global IT team.
- Partner with vendors and managed service providers for network or hardware issues.
- Ensure security compliance through device management and user access reviews.
- Hands-on experience providing IT support in a hybrid or corporate environment.
- Familiarity with macOS, Windows, Google Workspace, Zoom, Slack.
- Experience administering Google Workspace and MDM tools (Jamf preferred).
- Solid understanding of networking basics (LAN, Wi-Fi, VPN, DNS).
- Experience supporting AV and conference room tech (Zoom Rooms preferred).
- Comfortable working onsite in a user-facing support role.
- Multinational company with offices in the US, Germany, and the UK.
- Deeply committed to ensuring diversity, equity and inclusion at all levels of our organization.
- Fostering a community where everyone’s voice, perspective and experience is respected and heard.
- Investing in employees through mentorship, workshops and enrichment opportunities.
- Opportunity to join Diversity Resource Groups.
SoundCloud empowers artists and fans to connect and share through music. Founded in 2007, SoundCloud is an artist-first platform empowering artists to build and grow their careers by providing them with the most progressive tools, services, and resources. With over 400+ million tracks from 40 million artists, the future of music is SoundCloud.
SoundCloud is looking for a part-time IT Support Specialist to join our LA office on-site. This person will be responsible for the productivity and success of all our organizational functions and teams and will also offer hands-on support to all employees in our US based locations (New York / Los Angeles). You will handle incoming tech support issues, analyze and prioritize the tasks at hand, and resolve them in collaboration with your team .This is a great opportunity to support a high performing tech team and gain hands-on experience in a fast paced environment.
This position is a part-time role that requires 20-25 hours of work per week at $35/hr.
Key Responsibilities:
- Provide in-person IT support to LA based staff, including VIPs and executives
- Support for macOS, Windows, and peripheral devices in the LA office
- Act as the frontline for accurate walk-up support for hardware and software troubleshooting
- Support onboarding and offboarding: account setup, device prep, and access provisioning
- Maintain conference room systems (Zoom Rooms, AV, cameras, displays, mics)
- Monitor and resolve helpdesk tickets with clear communication and follow-through
- Handle hardware setups, imaging, inventory, and asset tracking
- Escalate issues as needed and collaborate with the global IT team
- Partner with vendors and managed service providers for network or hardware issues
- Ensure security compliance through device management and user access reviews
Experience and Background:
- Hands-on experience providing IT support in a hybrid or corporate environment
- Familiar with macOS, Windows, and business tools (Google Workspace, Zoom, Slack, etc.)
- Experience administering Google Workspace and MDM tools (Jamf preferred)
- Solid understanding of networking basics (LAN, Wi-Fi, VPN, DNS)
- Experience supporting AV and conference room tech (Zoom Rooms preferred)
- Comfortable working onsite full time in a user-facing support role
- Eager to learn and contribute to team success
