Part-time IT Support - Los Angeles

SoundCloud is seeking a part-time IT Support Specialist for its Los Angeles office. This role involves providing hands-on technical support to all US-based employees, including VIPs and executives, across macOS, Windows, and various peripheral devices. Responsibilities include managing helpdesk tickets, supporting onboarding/offboarding, maintaining conference room systems, and ensuring security compliance. This position requires 20-25 hours per week at $35/hr and offers a great opportunity to gain experience in a fast-paced tech environment.

Must Have

• Provide in-person IT support to LA staff, including VIPs and executives.
• Support macOS, Windows, and peripheral devices in the LA office.
• Act as frontline for hardware and software troubleshooting.
• Support onboarding and offboarding: account setup, device prep, and access provisioning.
• Maintain conference room systems (Zoom Rooms, AV, cameras, displays, mics).
• Monitor and resolve helpdesk tickets with clear communication.
• Handle hardware setups, imaging, inventory, and asset tracking.
• Escalate issues and collaborate with the global IT team.
• Partner with vendors and managed service providers for network or hardware issues.
• Ensure security compliance through device management and user access reviews.
• Hands-on experience providing IT support in a hybrid or corporate environment.
• Familiarity with macOS, Windows, Google Workspace, Zoom, Slack.
• Experience administering Google Workspace and MDM tools (Jamf preferred).
• Solid understanding of networking basics (LAN, Wi-Fi, VPN, DNS).
• Experience supporting AV and conference room tech (Zoom Rooms preferred).
• Comfortable working onsite in a user-facing support role.

Perks & Benefits

• Multinational company with offices in the US, Germany, and the UK.
• Deeply committed to ensuring diversity, equity and inclusion at all levels of our organization.
• Fostering a community where everyone’s voice, perspective and experience is respected and heard.
• Investing in employees through mentorship, workshops and enrichment opportunities.
• Opportunity to join Diversity Resource Groups.

SoundCloud empowers artists and fans to connect and share through music. Founded in 2007, SoundCloud is an artist-first platform empowering artists to build and grow their careers by providing them with the most progressive tools, services, and resources. With over 400+ million tracks from 40 million artists, the future of music is SoundCloud.

SoundCloud is looking for a part-time IT Support Specialist to join our LA office on-site. This person will be responsible for the productivity and success of all our organizational functions and teams and will also offer hands-on support to all employees in our US based locations (New York / Los Angeles). You will handle incoming tech support issues, analyze and prioritize the tasks at hand, and resolve them in collaboration with your team .This is a great opportunity to support a high performing tech team and gain hands-on experience in a fast paced environment.

This position is a part-time role that requires 20-25 hours of work per week at $35/hr.

Key Responsibilities:

• Provide in-person IT support to LA based staff, including VIPs and executives
• Support for macOS, Windows, and peripheral devices in the LA office
• Act as the frontline for accurate walk-up support for hardware and software troubleshooting
• Support onboarding and offboarding: account setup, device prep, and access provisioning
• Maintain conference room systems (Zoom Rooms, AV, cameras, displays, mics)
• Monitor and resolve helpdesk tickets with clear communication and follow-through
• Handle hardware setups, imaging, inventory, and asset tracking
• Escalate issues as needed and collaborate with the global IT team
• Partner with vendors and managed service providers for network or hardware issues
• Ensure security compliance through device management and user access reviews

Experience and Background:

• Hands-on experience providing IT support in a hybrid or corporate environment
• Familiar with macOS, Windows, and business tools (Google Workspace, Zoom, Slack, etc.)
• Experience administering Google Workspace and MDM tools (Jamf preferred)
• Solid understanding of networking basics (LAN, Wi-Fi, VPN, DNS)
• Experience supporting AV and conference room tech (Zoom Rooms preferred)
• Comfortable working onsite full time in a user-facing support role
• Eager to learn and contribute to team success