Part-time Wellness Program Coordinator

WebMD Health Services is part of the family. We have been designing well-being programs for employers and health plans for over 20 years. Our mission is to empower organizations and their populations to improve well-being through personalized, strategic partnerships.

Overview:

WebMD Health Services (WHS) is a division whose mission is to provide expert guidance that inspires people to take charge of their health. We do this by helping people understand their health risks, make smart health care decisions, and take active steps toward living healthier lives. Our health, well-being and dedicated programs from employers, health plans and government organizations are delivered online, onsite, and telephonically. Learn more at webmdhealthservices.com.

An Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Position Description:

The Well-being Program Coordinator (PC) will work collaboratively with a designated client, a financial services firm, to raise awareness of the well-being program and the products and services that support it. This part-time, 20-hour-per-week position will be based onsite at the client’s headquarters. The candidate will be expected to work on Tuesdays, Wednesdays, and Thursdays, with flexibility to work on select Mondays when the client has onsite screenings.

They will act as a customer advocate, as well as a point of contact with senior client stakeholders to increase participant engagement and maximize value delivered through the relationship. They will engage in program coordination and promotion duties and will provide thought leadership and support program planning, strategy, and impact assessment. The PC will provide onsite programming, such as biometric screening support. The PC will proactively identify opportunities for service delivery enhancement and improvement. As opportunities are identified, the PC will work with other Client Services team members to improve processes and develop new solutions. In this role you will:

• Increase awareness and engagement in client-wide well-being offerings.
• Assist with the day-to-day delivery of the well-being program.
• Respond to and work directly with associates on their questions related to the well-being program.
• Support onsite biometric screenings and provide well-being information and resources that align with client’s well-being offerings.
• Manage and support the Well-being Champion Network, including assisting with site-specific program recommendations, initiatives, and promotions.
• Establish relationships and buy-in from key stakeholders.
• Assist with building a culture of health in collaboration with the client team strategy.
• Create meaningful and engaging content for promotional support of the client’s well-being program.
• Collaborate with internal Associate Resource Groups (ARGs) and vendor resources to increase engagement.
• Provide ongoing project management for onsite programs and promotional events.
• Work closely with internal and client teams to provide ongoing program performance review and support.
• Track and report on key metrics.
• Improve utilization of Individual and Group Coaching sessions.
• Support implementation of WHS Well-being Challenges.
• Assist the client and internal account team with other tasks as needed.

Qualifications, skills, and experience:

• BA/BS required.
• Minimum of 2 years’ Wellness Coordinating, or similar experience required.
• Demonstrated ability to successfully manage multiple relationships with multiple client stakeholders in a dynamic environment.
• Experience managing Wellness Champion Networks.
• Strong program planning skills.
• Strong content creation skills.
• Strong presentation, verbal, and written communication skills.
• Familiarity with Google Workspace, Canva, and the Microsoft Office suite including Word, PowerPoint, and Excel.

Preferred:

• Experience working in or with the professional services field.
• Professional Certification from National Wellness Institute (NWI), The National Commission for Health Education Credentialing (NCHEC), or the equivalent certification.

As a member of WebMD Health Services, you may have access to confidential and sensitive information (including Protected Health Information) that will require you to follow additional protocols to ensure the security of our data. As a core requirement, you must implement and act in accordance with the organization’s information security policies; protect assets from unauthorized access, disclosure, modification, destruction, or interference; execute security processes or activities; and report security events or potential events or other security risks to the appropriate parties within the organization.