Payment Operations Specialist

Mercury is building a whole stack of financial tools for startups. We work hard to create dashboards with thought and simplicity. You can check out our demo dashboard at www.demo.mercury.com. Underneath all our products is a massive web of partners that users don’t see, which require significant product and process investment. That’s where the Payment Operations team comes in. Payment Ops works to maintain our external relationships and streamline our collective workflows to keep customers, partners, and Mercury employees happy. As a Payment Operations Specialist, you will work to keep our network of banking and payment partners running like a well-oiled machine. This will include a mix of operations, product thinking, and relationship building. Internally, you’ll work across many of our products with teams like Wires, ACH, and Checks. You’ll be the connection between our product teams and external partners, advocating for the most efficient process possible and removing roadblocks so our designers and engineers can build with the freedom to dream big. You’ll deliver magic to our customers by making sure even the smallest details operate efficiently, so they never have to wonder if their payment is going to make it on time. You will: Run the manual payment processes that keep Mercury running smoothly Help build the knowledge base for how our partnerships work Onboard and train Mercury employees on any external tools or dashboards they need to work with partners Work with risk and compliance to create processes that can scale Work with engineering and product to squash bugs and improve the product Get exposure to a ton of teams at Mercury - working with everyone from Fraud to Relationship Managers Help our support team solve problems for our customers You should: 2+ years of experience within financial or banking operations Have strong organizational skills Consistently exercise empathy Have a strong product sense Communicate ideas clearly across teams Be comfortable learning about companies with complex, technical products Enjoy thinking about how to automate as much of your job as possible Stay calm and collected while working on ten things at once Feel confident talking with partners Exercise creativity while working within difficult constraints The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.