ODD Enablement Manager

Mercury is building a banking* stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 100,000 startups and small businesses from all around the world. We're looking for an Ongoing Due Diligence (ODD) Enablement Manager to join our team and help scale a net-new, foundational function that supports our ODD team’s continued growth and operational excellence.

This person will oversee our existing Quality Control (QC) specialist team and will also be responsible for establishing a new Learning & Development (L&D) team for Ongoing Due Diligence (ODD). You’ll build the foundational structure, policies, and rituals for both QC and L&D, ensuring they’re strong partners to our rapidly growing internal team and external BPO partners. This is a high-impact opportunity for someone who thrives in ambiguity, enjoys building new functions from scratch, and is passionate about quality, learning, and team development.

*Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC.

Here are some things you’ll do on the job:

• Lead and grow the ODD Enablement function, starting with our existing QC procedures and building out a brand new L&D team.
• Oversee the integration of the L&D and QC functions with our external BPO partners.
• Define team structure, roles, and responsibilities across QC and L&D & identify and hire necessary new roles and team members as ODD scales.
• Manage and mentor a group of senior ICs, ensuring you provide clear expectations, goal-setting, and coaching to support their development.
• Establish and continuously improve key policies and workflows for both QC and L&D, including quality review structures, training programs, and ongoing enablement practices.
• Develop and maintain structured “keep-the-lights-on” rituals that ensure consistency, accountability, and operational excellence across both internal and BPO teams.
• Work collaboratively and build strong relationships with cross-functional teams & ODD team leads to ensure enablement efforts are strategic, scalable, and aligned with business needs.
• Track and report on the impact of Enablement initiatives, using data and stakeholder feedback to drive continuous improvement and inform future strategy.

You should:

• Have 3+ years of experience in L&D, quality control, or enablement roles—ideally in a startup environment—with a strong grasp of developing scalable processes and programs
• Bring at least 2 years of people management experience, including hiring and developing senior individual contributors
• Have experience working with BPO partners.
• Thrive in ambiguity and be motivated by the opportunity to build new functions from the ground up
• Have experience in process improvement, cross-functional stakeholder management, and creative problem-solving
• Excel at managing multiple projects and priorities, with strong organizational and execution skills
• Communicate clearly and confidently, both in writing and verbal settings
• Demonstrate strong ownership and bring a thoughtful, empathetic leadership style