People Operations Specialist – Middle

3 Minutes ago • 1 Years + • Operations

Job Summary

Job Description

SOFTSWISS is hiring a People Operations Specialist to join our dynamic HR team. We need an experienced professional who shares our culture and values. In this role, you will create a stable, understandable, and accessible service for employees and managers on all issues related to HR cycles. Stability, convenience, and support are the main priorities, ensuring seamless HR operations and employee satisfaction.
Must have:
  • Processing employee requests: Responses to standard and non-standard requests (Slack, Jira, etc.)
  • Support of employees on vacations, transfers, certificates, statuses, access rights
  • Participation in the support of onboarding and exit processes: Informing employees, monitoring operationally important steps (bank details, documents, signatures), interaction with HRBP
  • Maintaining a knowledge base: Preparation and updating of instructions, templates, information guides for employees and managers
  • Case monitoring and escalation: Tracking deadlines, sending non-standard requests to the right teams
  • Working with feedback, clarifying details with employees
  • Support for HRBP and HRSS initiatives: Assistance in launching surveys, monitoring changes and disseminating information
  • Coordination with HRSS on documents and data
Good to have:
  • Experience working in international teams
  • Knowledge base management skills (for example, Confluence)
  • Customer service experience (especially in a digital environment)
  • Understanding of automation logic and willingness to work with AI tools
Perks:
  • Full-time remote work opportunities and flexible working hours
  • Private insurance
  • Additional 1 Day Off per calendar year
  • Sports program compensation
  • Comprehensive Mental Health Programme
  • Free online English lessons with a native speaker
  • Generous referral program
  • Training, internal workshops, and participation in international professional conferences and corporate events

Job Details

Overview:

SOFTSWISS is hiring a People Operations Specialist to join our dynamic HR team. We need a true, experienced and accomplished professional who shares our culture and values.

Purpose of the Role:

In this role you will create a stable, understandable and accessible service for employees and managers on all issues related to HR cycles. Stability, convenience and support are the main priorities.

Key responsibilities:

  • Processing employee requests:
  • Responses to standard and non-standard requests (Slack, Jira, etc.)
  • Support of employees on vacations, transfers, certificates, statuses, access rights
  • Participation in the support of onboarding and exit processes:
  • Informing employees, monitoring operationally important steps (bank details, documents, signatures), interaction with HRBP
  • Maintaining a knowledge base:
  • Preparation and updating of instructions, templates, information guides for employees and managers
  • Case monitoring and escalation:
  • Tracking deadlines, sending non-standard requests to the right teams
  • Working with feedback, clarifying details with employees
  • Support for HRBP and HRSS initiatives:
  • Assistance in launching surveys, monitoring changes and disseminating information
  • Coordination with HRSS on documents and data

Required Experience:

  • 1+ year of experience in HR administration/ Customer support/ Customer service
  • Knowledge of employee lifecycle processes and understanding of HR practices
  • Literacy, attentiveness, friendliness
  • The ability to explain complex things in simple language
  • Ability to work with Jira, Slack, Google Docs (or willingness to learn quickly)
  • Proactivity, accuracy and result orientation
  • High learning ability and focus on Digital-first
  • English language B2-C1
  • Russian language C1

Nice to have:

  • Experience working in international teams
  • Knowledge base management skills (for example, Confluence)
  • Customer service experience (especially in a digital environment)
  • Understanding of automation logic and willingness to work with AI tools

Our Benefits:

  • Full-time remote work opportunities and flexible working hours
  • Private insurance
  • Additional 1 Day Off per calendar year
  • Sports program compensation
  • Comprehensive Mental Health Programme
  • Free online English lessons with a native speaker
  • Generous referral program
  • Training, internal workshops, and participation in international professional conferences and corporate events

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