PeopleHub Partner, APAC

PeopleHub Partner 

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Reporting to the Director of the PeopleHub, this role will coach front-line leaders in Bangalore and Chennai  at critical moments in the employee life cycle to ensure an equitable, inclusive, and respectful experience for all employees. You will enable our leaders of today to be leaders for the future through coaching and support to develop long-term, scalable leadership skills.  ‬The People Hub Partner  must be able to perform work with little supervision, exhibit superb written‬ and verbal communication skills, handle a wide range of complex and highly sensitive employment situations ‭ with great efficiency. 

About this roll* (Responsibilities) 

• Act as a consultant to front-line leaders  on performance management including:
• Coaching leaders on how to address various performance situations; conducting effective performance conversations; and best practices/expectations in documentation of performance actions
• Enabling leaders of leaders (up to Director level) to coach their own team on these expectation 
• Advise on navigating low performance  
• Support leaders to ensure  equitable and consistent intervention for employees who require support to meet role expectations 
• Navigate nuance, ask questions and appropriately engage and inform stakeholders such as employee relations as required 
• Support the compassionate offboarding of employees as required  
• Identify (with support) what consultations are highest priority and sensitivity and Influence leaders to leverage self-service resources available today (e.g. Intranet, People Centre of Excellences)  for out of scope requests
• Ensure policies, practices, and programs are administered in an equitable and consistent manner
• Partner with Functional People Success Partners, Employee Relations and other Centers Of Excellence on processes and enablement to improve the employee and manager experience as it pertains to performance management 
• Influence leaders to manage performance over the year,  including leveraging key moments and data outside of the annual performance review cycle 
• Investigate and manage conflict resolution scenarios effectively, facilitating productive conversations and outcomes.

Do you have the right ingredients*? (Requirements)

• 2+ years in an HRBP or Talent Management or equivalent role 
• Proven ability to coach and partner with leadership
• Strong experience working through labor relations situations and coaching managers
• Strong experience in performance management 
• Demonstrated ability to show excellent judgment, creative problem-solving, and training/coaching
• Strong teamwork, communication & cross-functional collaboration skills
• Ability to perform in a fast-paced environment, with multiple stakeholders with varying needs
• Solid understanding of HR practices, policies, India employment law and statutory requirements
• Ability to drive meaningful insights and recommendations from data 

Special Sauce* (Nice to Haves)

• Experience specializing in supporting performance management at scale 
• Experience in supporting leaders across the country (Toast operates in Chennai and Bangalore)  
• Demonstrated success in a high-growth organization