アフターセールス・品質システム:PM業務またはビジネスアナリスト(一般層 課長代理職/総括職)/ Aftersales・Quality systems:PM role or Business analyst(Staff, Assistant Manager/Team Leader)

8 Months ago • 2 Years + • Data Analysis

Job Summary

Job Description

Nissan's Aftersales & Quality Management System Department seeks a Project Manager or Business Analyst for a digital transformation project. This role involves improving the efficiency and accuracy of vehicle maintenance processes through system development and implementation. Responsibilities include business process analysis, proposing improvements, defining system specifications, and leading development projects. Collaboration with various Nissan departments (development, production, marketing, sales) is crucial. The successful candidate will develop systems used globally, offering opportunities for international collaboration. The position involves working on projects like package implementation, VR/AR integration, and incorporating wearable devices and AI, providing diverse growth opportunities. This role is part of a significant 20-year Aftersales system overhaul.
Must have:
  • English proficiency (phone calls)
  • Manufacturing or PLM system development experience
  • IT system development PM/BA experience
  • Project leadership and stakeholder communication
Good to have:
  • TOEIC 800+
  • 2+ years' experience in MUST skills
  • Packaged product (Teamcenter, SaaS) implementation
  • Global project PM experience
  • Automotive industry experience
Perks:
  • Remote work
  • Car commuting
  • Comprehensive childcare leave and reinstatement system
  • Extensive training programs
  • On-site daycare

Job Details

【職務内容/Main Tasks】

アフターセールス&品質管理システム部では、お客様の快適なカーライフをサポートするために必要なシステムの開発・運用を行っています。

サービスエンジニアリングシステム領域は、アフターサービスにおいて効率的なメンテナンスサービスを行うためのシステム、車両や部品の品質を向上させるためのシステム、お客様にメンテナンスサービスの時期をお知らせするシステムなどの開発・運用を行い、お客様に最適なアフターサービスを提供し顧客満足度やブランド価値向上に努めています。

今回募集するプロジェクトマネージャー、及びビジネスアナリストのポジションは、車両整備現場の効率性や正確性を高めるためのデジタルトランスフォーメーションプロジェクトのプロジェクトマネージャーのポジションで、業務プロセス分析や改善提案、新たなビジネスニーズに対応するためのシステム仕様の検討、システム開発のプロジェクトリードを行っていただきます。開発の車両の開発や生産、マーケティングセールスの部門とコミュニケーションを取りながらシステム開発を進めるため、日産自動車における車両関連業務を全体俯瞰できるやりがいのある業務です。

The Aftersales & Quality Management System Department develops and operates systems necessary to support customers' comfortable car life.

In the field of service engineering systems, we develop and operate systems for efficient after-sales maintenance services, systems for improving the quality of vehicles and parts, and systems for informing customers of the timing of maintenance services. We strive to improve customer satisfaction and brand value by providing after-sales services that are optimal for customers.

This position is the position of the project manager and business analyst of the digital transformation project to improve the efficiency and accuracy of the vehicle maintenance site. He/she will be responsible for business process analysis, improvement proposals, system specifications to meet new business needs, and project lead of system development. In order to promote system development while communicating with the development, production, and marketing divisions of Nissan, this is a challenging task that gives an overall overview of our vehicle-related operations.

【アピールポイント/Selling point of this position】

アフターセールスシステムや品質管理システムは日本向けのシステムだけでなく、広く海外拠点でも使用されるシステムを開発しています。システム開発・導入を通じて様々な国のメンバーと協業する機会があり国際感覚を身に着けることが可能です。また、社内全体でダイバーシティを尊重する風土があり働きやすい環境です。
パッケージ導入、VR/AR導入、ウェアラブルデバイスやAIの導入の企画検討など、様々なプロジェクトがあり、多彩なキャリア、成長の機会があります。
20年に一度のAftersalesのシステム大転換期を経験できる絶好のチャンスです。
自らイニシアティブをとってダイナミックにプロジェクトを進めることができる環境です。
お客様、カーライフアドバイザー、サービスエンジニアの実際の声を聞いて、システムを開発します。

・リモートワーク可能
・自動車通勤可能
・充実した育児休暇・復職制度
・充実した研修制度
・託児所あり

https://www.nissanmotor.jobs/japan/MC/ISIT/

As for aftersales and quality management systems, we are developing systems that can be used not only in Japan but also in a wide range of overseas bases. Through system development and implementation, we have the opportunity to collaborate with members from various countries and acquire an international sense. In addition, we have a corporate culture that respects diversity throughout the company, creating an environment in which it is easy to work.
There are various projects such as package introduction, VR/AR introduction, planning and examination of the introduction of wearable devices and AI, and there are various carriers and growth opportunities.
This is a great chance to experience a major system transformation in Aftersales that occurs once every 20 years.
This is an environment where you can take the initiative and move forward projects dynamically.
You can listen to the voices of customers and  car life advisors, service engineers and reflect them in system development.

・Remote work
・Commuting by car
・Full-fledged childcare leave and reinstatement system
・Taking various training courses
・Day-care center at the workplace
 

【登録資格/Skills and experience required】
<MUST>

 ・英語スキル:電話会議に支障が無いレベルの英語力。TOEIC 730
 ・製造業もしくはPLM関連のシステム開発経験がある。
 ・ITシステム開発のPM/BA経験がある。 (領域問わず)

・English skill: A level of English that does not interfere with conference calls.
・Having experience in manufacturing or PLM related system development.
・Having PM/BA experience in IT system development. (in any field)

<WANT>

・TOEIC 800

・上記のMUSTいずれかに対して2年以上の実務経験
・パッケージ製品(SIEMENS Teamcenter, SaaS等)の導入経験
・グローバルプロジェクトのPM経験

・At least 2 years of practical experience with any of the above MUST
・Experience implementing packaged products (SIEMENS Teamcenter, SaaS, etc.)
・PM experience on global projects

【自動車業界経験/Experience of the car industry】

<WANT>

あれば尚可/

【求める人材像/Successful candidate image】

・幅広いステークホルダーと適切なコミュニケーションができる方
・様々な考え方を柔軟に受け入れられる方
・オープンマインドでモチベーションの高い方
・自ら考え、行動できる方

・Those who can communicate appropriately with a wide range of stakeholders
・A person who can accept various ideas flexibly
・People who are open minded and highly motivated
・Those who can think and act on their own

Nissan Corporate site

Nissan YouTube link

Global Career site

プロジェクトデリバリー

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About The Company

Nissan is more than a car company. We are an innovation company. We take the most innovative thinking in the industry and combine it with performance, value, efficiency, safety and style. The result: Cars that thrill you every time you get behind the wheel. With over 150 million vehicles produced globally, Nissan continues with the goal to enrich the lives of our employees and customers alike.

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