Principal Field Service Engineer

The Principal Field Service Engineer will install, troubleshoot, and maintain Cadence hardware emulation platforms. This role involves providing proactive onsite support to customers, primarily at the Atlanta data center and other Eastern US locations, while reporting to the San Jose Field Service Manager. Key responsibilities include planning and installing new equipment, diagnosing and repairing hardware issues, and documenting all work processes. The engineer will establish strong customer relationships and contribute to process improvements within the Field Service team.

Must Have

• Primary contact for all hardware related issues
• Planning and Installation of new equipment; reconfiguring existing equipment
• Troubleshoot/diagnose and repair hardware and other problems, escalate issues when appropriate
• Document all work processes as required
• Establish a strong supportive relationship with customers
• Inventory control
• Work with Field Service team and other Cadence groups to improve processes and procedures
• BS with a minimum of 7 years of experience OR MS with a minimum of 5 years of experience
• Good written and verbal English communication skills
• Minimum working knowledge of Linux/Unix
• Strong hardware and software troubleshooting skills
• Strong documentation skills

Good to Have

• Debugging and repair in a board/system level environment
• Experience with liquid cooled systems and associated repairs
• Experience with Linux Shell Skills (use grep, sed, awk, find, etc)
• Experience with server scripting tools (python, perl, bash, sh, tcsh, csh or some combination)
• Experience with networking including installation/configuration of routers, switches and firewalls
• Experience with troubleshooting network issues

The Field Service Engineer will install, troubleshoot, and maintain Cadence hardware emulation platforms. This person will serve as the hardware technical representative providing pro-active onsite support at end user customer locations both domestic and international. This person's primary responsibility will be supporting the Atlanta data center but other locations as well in the eastern US. Identifies, analyzes and repairs hardware, firmware, network and other issues. Schedules part replacements and maintenance with customers as needed. Relies on experience and judgment to accomplish goals and ensure customer satisfaction.

Reports to San Jose Field Service Manager

Responsibilities:

• Primary contact for all hardware related issues
• Planning and Installation of new equipment; reconfiguring existing equipment
• Troubleshoot/diagnose and repair hardware and other problems, escalate issues when appropriate
• Document all work processes as required
• Establish a strong supportive relationship with customers
• Inventory control
• Work with Field Service team and other Cadence groups to improve processes and procedures

Position Requirements:

• BS with a minimum of 7 years of experience OR MS with a minimum of 5 years of experience Good written and verbal English communication skills
• Minimum working knowledge of Linux/Unix
• Strong hardware and software troubleshooting skills
• Strong documentation skills
• Must be able to lift 40 lbs
• US drivers license and passport
• Willingness to travel domestically and internationally including for short notice emergency service events

Full training will be provided, however any experience in the following areas would be advantageous:

• Debugging and repair in a board/system level environment.
• Experience with liquid cooled systems and associated repairs
• Experience with Linux Shell Skills (use grep, sed, awk, find, etc)
• Experience with server scripting tools (python, perl, bash, sh, tcsh, csh or some combination)
• Experience with networking including installation/configuration of routers, switches and firewalls
• Experience with troubleshooting network issues