Process Support Engineer
Job Description
- Familiar with Applied Materials' platforms is a plus.
- Provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment.
- Work closely with the customer to develop leading-edge processes used to manufacture the most advanced semiconductor chips.
- Create hypothesis experiments and design of experiments (DOE); analyze data with statistics; and compile reports with high-level conclusions on technically challenging process engineering experiments.
- Troubleshoot complex problems; perform multiple root cause analysis; and resolve a variety of difficult process engineering and customer product issues.
- Communicate with both internal stakeholders and the customer to achieve goals with a focus on building relationships and establishing trust.
- Master’s degree in chemistry/ physics, materials engineering, electrical engineering, optoelectronics or related field.
- 1–5 years of experience in semiconductor process engineering or technical support (new graduates are also welcome).
- Strong analytical and problem-solving skills with hands-on experience in process development or equipment troubleshooting.
- Strong interpersonal and communication skills.
- Fluent in English (TOEIC Certification 550+) and Mandarin.
- Supportive work culture that encourages learning, development, and career growth.
- Programs and support that encourage personal and professional growth.
- Care for you at work, at home, or wherever you may go.
- Competitive and comprehensive total rewards program.
- Wellness (Employee Assistance Program, meditation and family support resources, travel insurance).
- Development & Training (free career development and mentoring programs, technical and professional courses).
- Applied Giving (worldwide program encouraging donations and volunteering, with company matching).
Job ID
R2517411
Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Position Summary
Applied Materials is seeking a skilled Process Support Engineer (PSE) to join our Hsinchu R&D team. In this role, you will provide hands-on support for semiconductor process technologies, specializing in one or more of the following areas: Metal Deposition (MDP), Dielectric Deposition (DDP), Atomic Layer Deposition (ALD), Etch, Front End Process (FEP), Epitaxy (EPI), Chemical Mechanical Planarization (CMP), or Ion Implantation (IMP).
Key Responsibilities
- Provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment
- Work closely with the customer to develop leading-edge processes used to manufacture the most advanced semiconductor chips, many of which are inside everyday electronic devices
- Create hypothesis experiments and design of experiments (DOE); analyze data with statistics; and compile reports with high-level conclusions on technically challenging process engineering experiments
- Troubleshoot complex problems; perform multiple root cause analysis; and resolve a variety of difficult process engineering and customer product issues
- Communicate with both internal stakeholders and the customer to achieve goals with a focus on building relationships and establishing trust
- Apply your growing knowledge of the company’s processes and customers to help solve a range of problems and analyze possible solutions
Qualifications:
- Master’s degree in chemistry/ physics, materials engineering, electrical engineering, optoelectronics or related field
- 1–5 years of experience in semiconductor process engineering or technical support (new graduates are also welcome)
- Strong analytical and problem-solving skills with hands-on experience in process development or equipment troubleshooting
- Familiar with Applied Materials' platforms is a plus
- Strong interpersonal and communication skills
- Fluent in English (TOEIC Certification 550+) and Mandarin
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Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 25% of the Time
Relocation Eligible:
No
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
