Procure To Pay

10 Hours ago • 1-9 Years

Job Summary

Job Description

This Procure To Pay role involves managing Accounts Payable Dispute resolution and helpdesk processes. Responsibilities include resolving escalations, driving process improvements, and maximizing technology use. The role also involves mentoring teams, ensuring SLA and KPI achievement, and strategic process re-evaluation. Capgemini, a global business and technology transformation partner, helps organizations accelerate their dual transition to a digital and sustainable world. They have a large team of 340,000 members in over 50 countries and deliver end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Must have:
  • Manage Accounts Payable Dispute resolution and helpdesk processes.
  • Resolve business requestor and supplier escalations efficiently.
  • Drive the AP process and implement process improvements.
  • Ensure team SLA and KPI targets are met consistently.

Job Details

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Job Description

  • Manages the Accounts Payable Dispute resolution and helpdesk Process Department of an Engagement, and may be assigned an additional team within Accounts Payable
  • Responsible for the execution of the Accounts Payable Helpdesk and Dispute activities undertaken on behalf of the client. 
  • Resolve all Business requestor and supplier escalations that can be handled within the engagement, and drives the resolution of escalation, in collaboration with the client, through conference calls with Requestor groups, Procurement teams, VMD teams, and other client groups and contacts. Takes ownership in driving issues to resolution. 
  • Drives the AP process and implements appropriate strategies and quality improvements where necessary
  • Maximizes the use of technology to reduce manual effort, and drive Effective and Efficient Accounts Payable process
  • Looks strategically at business rules, dynamic strategies, and works with reporting an insights teams to develop predictive analysis. Also works with technology teams to ensure a maximized level of automation across all 

Primary Skills:

  • Provides mentoring to team as needed and conducts “no stripes” meetings with teams. Creates a strong team Accounts Payable culture.
  • Ensures team SLA and KPI targets are met, reviews critical supplier accounts, and takes ownership in resolving key account issues.

Secondary Skills:

  • Sets forth the new process and team targets. Has an end to end vision of the overall objectives and synergies between the teams. 
  • Re-evaluates process timeline to decrease turnaround time & improve End user satisfaction (Clients Business users and suppliers’ team) 

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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About The Company

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.


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